Kyruus’ Sixth Annual
Patient Access Journey Report
Free report download
What is the “digital front door” for and how has it evolved to encompass many entry points for finding care? Kyruus’ sixth annual survey of 1,000 consumers takes a deeper look at this and the key preferences for how consumers find, select, and access care.
Key findings include:
- The internet still retains the top spot for consumer research (61%) when it comes to finding care, and nearly 80% of consumers used 2 or more online resources in their research process.
- Over 40% of consumers prefer to book appointments online and about 1/3 cite it as a factor when considering where they will obtain care in the future.
- Consumers are eager to use digital channels for pre-visit tasks and to engage with their healthcare providers—93% are extremely or very interested in using digital self-service for pre-visit tasks.
For more insights on the pivotal role of digital channels across the patient access journey—download the report.
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