The State of Digital Patient Access

A Look at How the Top 20 US Health Systems Enable Consumers to Find and Schedule Care Online

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Digital access is critical for new patient acquisition as demand for convenient, online self service continues to rise. However, an analysis of the top 20 US News and World Report ranked hospitals’ websites reveals that significant opportunity remains to optimize the care search and scheduling experience.

Key Insights Include:

  • Less than half of the top hospitals enable online scheduling for consumers
  • Just over 1/3 offer mobile apps that enable scheduling for consumers
  • Only one hospital displays appointment availability within search results

For additional insights and new recommendations for how to optimize your find-a-provider experience for online patient acquisition, download the full assessment.

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