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Health Care Brand Loyalty Dwindles Amid Primary Care Delays, Survey Reveals

September 26, 2024
Rob Klein, founder and CEO, Klein & Partners

In an age where health care access is a primary concern, people can’t love a brand they can’t use. This was the resounding message from a 2024 National Consumer Insights Survey (NCIS) by Klein & Partners. What will it take to deliver experiences that meet consumer expectations, and where should health care organizations focus?

Improving Access to Health Care: Insights Study Provides a Peek into Consumer Mindset in 2024

August 12, 2024
wendy-margolin-headshot

// By Wendy Margolin // A National Consumer Insights Survey revealed 63 percent of health care decision-makers struggle to access primary care. Health care brand loyalty hinges on service quality, with long wait times driving patients to seek alternative options. What will it take to deliver experiences that meet consumer expectations, and where should organizations focus?