Consumer marketing, patient engagement, care experiences, quality outcomes, marketing effectiveness, and financial performance remain separate factors within a healthcare organization. They come together in the concept of VBCRM.
What you’ll learn:
- The four C’s disrupting the market for provider services
- How to eliminate barriers to systemness
- Driving health system volume and growth
- How integrating the data expands the aperture
- Keys to directing patients to the right services
- Crossing the payment model chasm by embracing loyalty (FFS) and engagement (VBC)
- Better engagement techniques for patients in their care management program
- Driving personalized 1:1 customer behavior for a better care journey and improved outcomes.