Focus on Patient and Consumer Experience: Successful Customer-First Strategies from Leading Health Care Organizations
Exclusive Member Report
Patients and consumers are no longer passive recipients of medical care but active participants who expect personalized, transparent, and seamless interactions throughout their health care journey.
These shifting expectations are driving health care providers to reimagine care models, leverage digital tools, and personalize communications to enable more responsive and engaging health care experiences.
In this new exclusive report from Strategic Health Care Marketing, you’ll discover innovative approaches being taken by hospitals and health systems around the country to improve patient experience.
Specifically, you’ll get critical insights on:
Digital Consumer Experience
- How the Providence app powered by Praia Health personalizes digital experiences and drives significant, proven ROI.
- How Riverside Health System used automated audience segmentation to increase patient engagement.
- How Hebrew Senior Life, Cone Health, and Piedmont Healthcare support positive patient experiences through enhanced digital marketing.
- How Stanford Medicine Children’s Health deploys innovative digital technology to improve patient experience.
- Research examining the state of marketing and digital consumer experience across industries.
- How BJC HealthCare, Vanderbilt University Medical Center, and Praia Health transform patient experiences and modernize health care services.
Patient-Centered Experience
- How LCMC Health incorporates brand in the organization’s culture to drive better experience for employees, patients, and the community.
- How Merakey’s walk-in mental health clinic provides immediate access to vital services in Philadelphia, elevates patient experience, and prevents crises.
- How thirty-eight children’s hospitals and three Ronald McDonald Houses partner with The Hole in the Wall Gang Camp through the Hospital Outreach Program, giving kids with serious health problems the opportunity to just be kids.
- How capturing and sharing acts of compassion and personalize care help South Shore Health stand out among some of the country’s best health systems.
For more strategic insights and expert guidance to enhance your health care marketing efforts, download your report today.