Continuous Improvement

Cleveland Clinic Reshapes Patient Access Through Process Improvement

June 1, 2023

Continuous improvement of patient access is an enterprise-wide initiative, deeply embedded in and supported by the culture, and now reflected in every patient touchpoint, beginning with how patients start looking for care. Providing start-to-finish patient care — whether it’s scheduling a patient’s appointment with the right provider, providing directions to the care facility, or determining Read More

Health Care “Sherpas” Guide Patients Through Complex Care at Cleveland Clinic

May 29, 2023

// By Cheryl L. Serra // Providing start-to-finish patient care — whether it’s scheduling a patient’s appointment with the right provider, providing directions to the care facility, or determining if a health care provider is covered by the patient’s insurance — is now shepherded through a main point of contact at some Cleveland Clinic pilot sites. The process transformation is aimed at letting patients know they’re not alone in navigating the complex provider organization, and giving them easier, more personalized access to care.