Hill Country Memorial (HCM) in Fredericksburg, TX—a nonprofit organization serving a rural area with a population of just 10,000—might seem like a long-shot for a prestigious national award. Nonetheless, HCM was one of just four organizations nationwide to receive a 2014 Malcolm Baldrige National Quality Award for achieving excellence in its efforts. Back in 2007, Read More
by Lisa D. Ellis Hill Country Memorial (HCM) in Fredericksburg, TX, is a small community hospital that’s accomplishing big things. It was one of four organizations nationwide to receive a 2014 Malcolm Baldrige National Quality Award for achieving excellence in its efforts. Now, Hill Country Memorial plans to use this national recognition as a platform Read More
by Cynthia King, PhD, and Daniel King, MS No longer is it enough to have satisfied employees who just want to “get by.” Instead, it is essential that hospitals and health systems cultivate a working environment that promotes and sustains highly engaged employees who are loyal to their organization. Highly engaged individuals are not only Read More
by Matt Destache Intuitively, we know that there must be some connection between provider engagement and the patient experience. Health care organizations have come to the realization that to be successful in the long term, their improvements in quality, outcomes, and the patient experience need to be accompanied by the engagement of their employees and Read More