Patient Experience Institute

Customize the Patient Experience To Increase Satisfaction

Stacy Palmer, CPXP, senior vice president of The Beryl Institute

At a children’s hospital in Massachusetts, families of patients trying to park their cars in the very crowded multilevel garage will find a valet waiting at the top level to take the vehicle for them if the lot is full. This helps to relieve parents’ stress and makes a difficult day a little easier. In Read More