Customize the Patient Experience To Increase Satisfaction
At a children’s hospital in Massachusetts, families of patients trying to park their cars in the very crowded multilevel garage will find a valet waiting at the top level to take the vehicle for them if the lot is full. This helps to relieve parents’ stress and makes a difficult day a little easier.
In recent years, the health care field has been increasingly focused on improving the experience journey, since such experience is increasingly tied to ratings, reimbursement rates, and reputation. Yet some health systems are not yet strategically taking advantage of the opportunities that exist for improvement in this area, according to Stacy Palmer, CPXP, senior vice president of The Beryl Institute.
Read our new article now to learn how seemingly small changes can make an enormous difference to the patient experience—and satisfaction levels:
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