Patient Experience Archives – Strategic Health Care Marketing

Patient Experience

Advertising Showcase: Penn Medicine Princeton Medical Center’s “Get Back to Being You” Campaign

April 15, 2024

Each month, the Strategic Health Care Marketing Advertising Showcase features challenges, tactics, and outcomes of a multimedia advertising campaign, offering strategic and creative insights from some of the nation’s leading hospitals, health systems, and health-related organizations. Penn Medicine Princeton Health Spine Services Campaign PLATINUM WINNER Opportunity In spring 2022, Penn Medicine Princeton Medical Center (PMC) Read More

Kaiser Permanente’s Breast Cancer Prevention Success Fueled by Research and Effective Communication

April 4, 2024

One in eight women in the U.S. will develop invasive breast cancer at some point in their lifetime. In recent years, the rate of breast cancer incidences has been slowly increasing, particularly in women under age 50. But breast cancer is highly treatable when caught early. The five-year survival rate for women with stage 1 Read More

Brand and Culture Drive the Patient Experience at LCMC Health

March 29, 2024

How to build a sustainable, scalable process for a better consumer and employee experience. // By John Marzano // The goal for any hospital and health system is to successfully activate and operationalize the service trio of brand, culture, and experience to achieve business loyalty, recruit exceptional talent, and provide the best experience for people Read More

Conference Preview: HMPS24 Will Keep You Educated, Informed, and Connected

March 28, 2024

Dean Browell, chief behavioral officer, Feedback

When a health care conference sends out a call for speakers nine months in advance, you might wonder how current the sessions will be by the time the live event rolls around. That’s where the Healthcare Marketing & Physician Strategies Summit (HMPS24) advisory committee — made up of industry leaders convened by conference producer Judy Read More

Advertising Showcase: Centra’s “It’s My Life” Brand Campaign

March 25, 2024

Each month, Strategic Health Care Marketing Advertising Showcase features challenges, tactics, and outcomes of a multimedia advertising campaign, offering strategic and creative insights from some of the nation’s leading hospitals, health systems, and health-related organizations. “It’s My Life” Brand Campaign Opportunity In early 2022, the Centra marketing team recognized the need to evolve the look Read More

A Conference Hand-Crafted for You

March 5, 2024

Susan Alcorn, president, Alcorn Strategic Communications and counsel, Jarrard, Inc.

The Healthcare Marketing & Physician Strategies Summit (HMPS24) planning team has put together a star-studded program covering today’s top issues that will keep you educated, informed, and connected. // By Jane Weber Brubaker // When a health care conference sends out a call for speakers nine months in advance, you might wonder how current the Read More

Research, Early Intervention, and Effective Communications Underpin Kaiser Permanente’s Multi-Year Record of Success in Combating Breast Cancer

February 23, 2024

Sometimes women are so busy taking care of others that they leave one important thing off their to-do lists: Get my mammogram. // By Althea Fung // One in eight women in the U.S. will develop invasive breast cancer at some point in their lifetime. In recent years, the rate of breast cancer incidences has Read More

Improving Access for Vulnerable Patient Populations

February 8, 2024

Laura Ferrio, senior vice president and chief operating officer, Shirley Ryan AbilityLab

Traumatic injury of the brain or spine can be caused by a sports or work accident, age-related, or other medical issues. Whatever the cause, physical rehabilitation requires a significant amount of follow-up home care after a patient leaves the hospital. But all too often, social determinants of health and barriers to access impact a patient’s Read More

5 Ways to Make Your Health Care Advertising More Believable: Why Consumer Trust is Key

February 1, 2024

Ross K. Goldberg is president of Kevin/Ross Public Relations

Those entrusted with communicating clear messages during crises know that such communication is successful only if people believe what is said is true. But the time to build that trust is not when a crisis hits. That’s too late. Trust must be built through years of candid, timely, frequent, and honest communication. The same can Read More

“Fasten Your Seatbelts”: Health Care Trends to Watch Out For in 2024

January 25, 2024

Political, social, and marketplace trends crisscrossing the health care landscape going into 2024 present actionable strategic and operational challenges — and opportunities. Overall, the 2024 forecast for the health care sector is “fasten your seat belts.” Investments in technology adoption or replacement, labor costs, spending on infrastructure, and a volatile economy translate into higher insurance Read More

Rallying Stakeholders Around DEI Through Meaningful Community Focus

January 19, 2024

The Shirley Ryan AbilityLab improves access for vulnerable patient populations. // By Marcia Simon, APR // Traumatic injury of the brain or spine can be caused by a sports or work accident, age-related, or other medical issues. Whatever the cause, physical rehabilitation requires a significant amount of follow-up home care after a patient leaves the Read More

Understanding the Hispanic Population’s Health Care Needs and Challenges

January 18, 2024

About 1 in 5 people living in the U.S. are Hispanic, an increase of 23 percent from 2010 and 2020. By 2060, it is estimated that 1 in 4 Americans will be Hispanic. How well does your health system understand this population’s needs? If you and your doctor speak the same language, communication is easier. Read More

Should Your Health System Invest in Nontraditional Partnerships?

January 11, 2024

Nontraditional partnerships provide unique opportunities for hospitals and health systems to enhance consumer experiences, expand service offerings, and address emerging health care needs. 2024 is a year of hope and new possibilities for health system leaders who look to do more, with fewer resources, than ever before. Amid uncertain financial forecasts, leaders increasingly look to Read More

5 Things You Can Do to Make Your Health Care Advertising More Believable

January 9, 2024

Trust in the health care system continues to be low, so how do you get people to believe your advertising? // By Ross K. Goldberg // Editor’s Note: This article kicks off our Q1 series on Advertising — and what better place to begin than with the ingredient most essential for successful advertising: TRUST. Those Read More

Health Care Trends 2024: Sector-by-Sector Watchlist

January 5, 2024

Political, social, and marketplace trends crisscrossing the health care landscape going into 2024 present actionable strategic and operational challenges — and opportunities. // By Lindsay Resnick, MHA // Overall, the 2024 forecast for the health care sector is “fasten your seat belts.” Investments in technology adoption or replacement, labor costs, spending on infrastructure, and a Read More

Survey Identifies Barriers to Care for the Rapidly Growing Hispanic Population

December 29, 2023

Miriam Browning-Nance, vice president, WHY, multicultural lead

About 1 in 5 people living in the U.S. are Hispanic, an increase of 23 percent from 2010 and 2020. By 2060, it is estimated that 1 in 4 Americans will be Hispanic. How well does your health system understand this population’s needs? // By Jane Weber Brubaker // If you and your doctor speak Read More

The Rise of Nontraditional Partnerships

December 20, 2023

Dr. Creagh Milford, SVP of Retail Health, CVS Health

Health systems throughout the country explore nontraditional partnerships and find success as they seek to transform their consumer experiences. In our 2024 forecast, you’ll hear from leading innovators about exciting new partnerships with health systems in retail care, hospital at home, and other areas where they see future opportunities to better serve consumers. // By Read More

What Marketing Teams Can Do to Bring Awareness to Women’s Health Disparities

September 28, 2023

“When it comes to women’s health, there’s a lack of attention, funding, research, and education,” writes Wendy Margolin in a recent article. “From the moment we start menstruating, it’s a secret. Girls are often embarrassed to tell their mothers, which is partly what makes Judy Blume’s book and recent movie, Are You There, God, It’s Read More

How to Combat the Public Health Crisis of Black Maternal Mortality

September 19, 2023

It takes a village to raise a child, and it takes a village to save their mothers’ lives. // By Wendy Margolin // The U.S. is the only high-resource country in the world with a rising maternal mortality rate. As shameful as that is, it gets worse. One group of women — Black women — Read More

Women’s Health Is Less Discussed, Undertreated, and Underfunded

August 30, 2023

What health care marketers can do to bring attention to women’s health disparities. // By Wendy Margolin // When it comes to women’s health, there’s a lack of attention, funding, research, and education. From the moment we start menstruating, it’s a secret. Girls are often embarrassed to tell their mothers, which is partly what makes Read More

Marketing’s Role in Advancing Diversity, Equity, and Inclusion

August 3, 2023

Victor Reiss, vice president— Consumerism & Insights, UNC Health

DEI is about more than representation. It’s all about creating an environment where everyone feels heard, respected, and empowered. No other industry has more of an imperative to embrace DEI than health care as the path to a healthier future for everyone. At this year’s Healthcare Marketing & Physician Strategies Summit (HMPS23) in Austin, Texas, Read More

Prioritizing Empathy Helps Health Systems Communicate More Effectively with Patients

July 24, 2023

Ethnographic research starts with the assumption that consumers are experts on themselves. Beebe Healthcare and Baylor Scott & White Health use this approach to gain deeper understanding of patients and their context. // By Ron Shinkman // Empathizing with patients is a better way to connect with and market to them. That was the primary Read More

How Digital Wayfinding Improves Patient Navigation and Saves Money

July 20, 2023

Clay Anderson, global product manager of software, CenTrak

As a health care provider, how can you ensure your patients are able to easily navigate your facilities to access care when they need it? Health care facilities lose an estimated $200,000 per year due to scheduling conflicts directly caused by patient navigation challenges, reports Clay Anderson in a new article. First impressions are crucial. Read More

Best Practices for Bringing Diversity, Equity, and Inclusion (DEI) to Life

July 18, 2023

Deb Pappas, chief marketing and communications officer and executive champion for DEI Education & Awareness Pillar, Connecticut Children’s

Executives from Connecticut Children’s, UNC Health, and Stanford Health Care share how they integrate diversity, equity, and inclusion (DEI) into the organizational culture. // By Susan Dubuque // DEI is about more than representation. It’s all about creating an environment where everyone feels heard, respected, and empowered. No other industry has more of an imperative Read More

Health Care Disruption: Improving the Patient Experience With a Consumer-Centric Approach

July 13, 2023

Eric Steinberger, chief marketing officer, Atlantic Health System

Improving the patient experience is an ongoing challenge for health systems—especially in the age of health care disruption. Leadership buy-in and actionable data are essential to driving meaningful change. When Matt Gove entered health care marketing, first with Grady Health and then Piedmont Health in Atlanta, he considered it “the ultimate consumer business because everyone Read More

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