Reputation Management

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Measuring What Matters: Award-Winning Digital Marketing Campaigns – Webinar Recording

Measuring What Matters_ Award-Winning Digital Marketing Campaigns - Shared Screen with Gallery View - Aug 19, 2026 1_01 AM - (1h 3m)

A new Strategic Health Care Marketing member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Presented August 18, 2026

Panelists:

  • Jamie Mermelstein, vice president of digital experience, Unlock Health
  • Matt Eaves, vice president, digital marketing, University Hospitals
  • Sarah Montalbano, marketing automation manager, Ochsner Health

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

Here are some of the topics that will be covered:

  • Showing up when patients are actively searching for answers and care options
  • Reaching patients, caregivers, and referring physicians at the right moments in their decision-making journey
  • Reducing friction between awareness and appointment while re-engaging patients who have fallen out of the funnel
  • Connecting marketing activities to patient volume, service line growth, revenue, margin, and market share
  • Building measurement frameworks that demonstrate marketing’s impact on organizational goals
  • Lessons learned from award-winning campaigns and programs

SHCM-webinar-260818-headshots

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The 2026 eHealthcare Leadership Awards Are Open – Submit Your Entries Today!

eHealthcare Leadership Awards logo black

The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

Submit Your Entries to the 2026 eHealthcare Leadership Awards

eHealthcare Awards logo

// By Susan Dubuque // The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

Gilchrist Reframes Hospice Care Through Storytelling That Celebrates Every Moment

Shannon-Wollman-Gilchrist

Hospice care remains one of the most misunderstood services in health care. Despite strong clinical outcomes, many patients delay hospice services until the final days of life. See how Gilchrist uses authentic storytelling and documentary-style videos to reposition hospice as a way to live every remaining day to its fullest.

Advertising Showcase: Reframing Hospice Through Unexpected Truths at Gilchrist

Gilchrist logo squared

// By Susan Dubuque // Hospice care remains one of the most misunderstood services in health care. Despite strong clinical outcomes, many patients delay hospice services until the final days of life. See how Gilchrist uses authentic storytelling and documentary-style videos to reposition hospice as a way to live every remaining day to its fullest.

2 Inspiring Grassroots Fundraising Initiatives Driving Cancer Research and Care

Caitlin Fink, vice president, The Jimmy Fund

In an era of shrinking reimbursements and rising costs, philanthropy has become an essential lifeline for hospitals and health systems, with donors contributing more than $20 billion to U.S. hospitals each year. Discover how philanthropy mobilizes communities and provides millions of dollars in essential funding for cancer research and patient care.

Cincinnati Children’s Elevates Physician Engagement with Specialty Impact Reports

Amy Okin, manager, marketing and insights, Cincinnati Children’s

By transforming annual specialty updates into dynamic digital impact reports, Cincinnati Children’s builds awareness, strengthens its national reputation, and fosters connections across the physician community. Read on to explore the making of Cincinnati Children’s Accomplishment Reports and the lessons they offer for organizations looking to boost physician engagement.

2025 eHealthcare Leadership Awards Winners Announced

eHealthcare Awards logo

// By Susan Dubuque // Winners of the 2025 eHealthcare Leadership Awards were announced on November 9 at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

Running Toward Hope: How Communities Power Cancer Research and Care

Amanda Napolitano, executive director, The DONNA Foundation

// By Susan Dubuque // In an era of shrinking reimbursements and rising costs, philanthropy has become an essential lifeline for hospitals and health systems, with donors contributing more than $20 billion to U.S. hospitals each year. Discover how philanthropy mobilizes communities and provides millions of dollars in essential funding for cancer research and patient care.

Advertising Showcase: Deploying Research and Innovation to Enhance National Reputation and Physician Engagement

Cincinnati Children's logo

// By Susan Dubuque // By transforming annual specialty updates into dynamic digital impact reports, Cincinnati Children’s builds awareness, strengthens its national reputation, and fosters connections across the physician community. Read on to explore the making of Cincinnati Children’s Accomplishment Reports and the lessons they offer for organizations looking to boost physician engagement.

Fixing What’s Broken: 4 Strategies to Rebuild Trust in Health Care

Ross K. Goldberg is president of Kevin/Ross Public Relations

The health care system is full of contradictions: more care, more technology — and more frustration. This opinion piece unpacks the growing disconnect with health care and how marketers can close the gap. Read on to explore four critical strategies to rebuild trust, reframe expectations, and reconnect with a new generation of patients.

MD Anderson Brings a Fresh Approach to Annual Reports with Dual-Format Strategy

Laura Nathan-Garner, Director, Strategic Communications, MD Anderson Cancer Center

For many health care marketers, annual reports often walk a fine line between fulfilling institutional obligations and sparking genuine audience engagement. MD Anderson Cancer Center’s FY23 Annual Report didn’t just meet expectations — it redefined them. Discover how the team executed a single vision for the organization’s annual report across print and digital.

How MedStar Health Unifies Marketing and Philanthropy to Drive Impact

Jessica McLain, Senior Vice President, Philanthropy, MedStar Health

As health systems face rising costs, shrinking margins, and growing demand for services, charitable contributions can provide critical funding for capital improvements, medical research, and community health programs. Fundraising professionals are among the most recruited health care executives today. Read on to discover the mutual benefits of philanthropy and marketing joining forces.

Health Care’s (and America’s) Troubling Dichotomy

Health Care’s and America’s Troubling Dichotomy

// By Ross Goldberg // The health care system is full of contradictions: more care, more technology — and more frustration. This opinion piece unpacks the growing disconnect with health care and how marketers can close the gap. Read on to explore four critical strategies to rebuild trust, reframe expectations, and reconnect with a new generation of patients.

A Leading Light in Health Care Storytelling: MD Anderson’s Award-Winning FY23 Annual Report

// By Susan Dubuque // For many health care marketers, annual reports often walk a fine line between fulfilling institutional obligations and sparking genuine audience engagement. MD Anderson Cancer Center’s FY23 Annual Report didn’t just meet expectations — it redefined them. Discover how the team executed a single vision for the organization’s annual report across print and digital.

How Can Health Systems Align Internal Culture With Public Perception?

Cynthia Newton, President, Cynthia Newton Consulting

In an SHCM exclusive Q&A, marketing strategist Cynthia Newton unpacks how review platforms, transparency, and employee engagement reshape health care reputation from the inside out. Read the full article for insights to help ensure that your employer reputation matches your culture.

MedStar Health: Aligning Marketing and Philanthropy for Greater Impact

Mike Varner, Vice President of Brand Marketing and Strategy, MedStar Health

// By Susan Dubuque // As health systems face rising costs, shrinking margins, and growing demand for services, charitable contributions can provide critical funding for capital improvements, medical research, and community health programs. Fundraising professionals are among the most recruited health care executives today. Read on to discover the mutual benefits of philanthropy and marketing joining forces.

Your Employer Brand Shows What Candidates and Patients See

John Marzano

// By John Marzano // In an SHCM exclusive Q&A, marketing strategist Cynthia Newton unpacks how review platforms, transparency, and employee engagement reshape health care reputation from the inside out. Read the full article for insights to help ensure that your employer reputation matches your culture.

The 2025 eHealthcare Leadership Awards Are Open – Submit Your Entries Today!

eHealthcare Leadership Awards logo black

The 2025 eHealthcare Leadership Awards Call for Entries is officially open! Now in their 26th year, the eHealthcare Leadership Awards celebrate excellence in health care digital marketing, recognizing standout websites, apps, videos, campaigns, and digital initiatives that drive marketing and business success across the industry. The deadline for entries is June 27, 2025.

The 2025 eHealthcare Leadership Awards Are Now Open

eHealthcare Awards logo

// By Susan Dubuque // The 2025 eHealthcare Leadership Awards Call for Entries is officially open! Now in their 26th year, the eHealthcare Leadership Awards celebrate excellence in health care digital marketing, recognizing standout websites, apps, videos, campaigns, and digital initiatives that drive marketing and business success across the industry. The deadline for entries is June 27, 2025.

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