The Ohio State University Wexner Medical Center

From Dashboards to Decisions: How AI Is Reframing Health Care Attribution

// By Therese Lockemy, MBA // Health care leaders from The Ohio State University Wexner Medical Center, Strategy Collective, and Shore Capital Partners share how AI can help marketing teams connect fragmented data, spot performance shifts earlier, and build measurement around real patient and business outcomes.

How AI Delivers Results for Health Care Marketing Teams Today

Kelly LaBarre

// By Charlotte Wilson // Every health care marketing team hears stories about what AI could do for them. Few have heard what it has already delivered for a peer organization. Learn how leaders from Connecticut Children’s, The Ohio State University Wexner Medical Center, and Modea use AI for user research, search visibility, and rapid prototyping.

Content that Connects: Inside Award-Winning Health Care Storytelling

Headshot - Jennifer-Shepherd-ANA

// By Susan Dubuque // Health care leaders from The Ohio State University Wexner Medical Center, the American Nurses Association, and Aha Media share how audience insight, trusted expertise, distinctive storytelling, and smart distribution create content that stands apart. Discover how these leaders identify meaningful opportunities and build strategies that extend the value of their best work.

Content That Connects: Inside Award-Winning Healthcare Storytelling – Webinar Recording

Content That Connects

A new Strategic Health Care Marketing member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Presented September 1, 2026

Panelists:

  • Lacey Reichwald, director of marketing, Aha Media Group
  • Jennifer Shepherd, DNP, MHA, RN, NEA-BC, FAAN, director, nursing practice, work environment & healthy nurse, Healthy Nation® Nursing Programs, American Nurses Association
  • Susannah Kistler, associate director of multimedia strategy and storytelling, The Ohio State University Wexner Medical Center

Moderator:

  • Susan Dubuque, Contributing Editor, Plain English Healthcare and Co-Chair, eHealthcare Leadership Awards

Here are some of the topics that will be covered:

  • Why narrowly focused content often outperforms broad, generalized messaging
  • Creating distinctive health care content that stands out in a crowded digital landscape
  • Developing content that remains valuable as search and AI continue to evolve
  • Turning complex clinical information into clear, engaging stories patients can understand
  • Building editorial workflows that support websites, social media, and other digital channels
  • Practical lessons from award-winning healthcare content programs

SHCM-webinar-260901-content-headshots-ver1

Watch now »

A Story Too Big for a Short Cut: A Case for Long-Form Video

Ohio State University Wexner Medical Center Logo

// By Susan Dubuque // At The Ohio State University Wexner Medical Center, a complex living donor kidney transplant chain was coming together. Ten healthy people donated kidneys to 10 recipients they had never met, setting off a cascade of 20 surgeries. Discover how a five-minute video transformed a clinical milestone into a story with lasting impact.

Discover How Top Health Systems Leverage Enterprise-Wide Collaboration to Drive Growth

Skip Hidlay The Ohio State Wexner Medical Center

A focused, bidirectional collaboration between health system call centers and marketing teams is critical to ensuring positive customer experiences that deliver on the brand promise and ultimately drive organizational targets for growth and revenue. Too often, health system marketing and Access teams operate separately and don’t align to create the best customer service journey. This Read More

Best Video Content: Unleashing Video’s Potential in Health Care Marketing

Rebecca Sims, executive vice president of operations, WG Content

// By Susan Dubuque // For 25 years, the eHealthcare Leadership Awards have celebrated excellence in health care digital marketing. At the 2023 awards, winning videos showcased the power of video to capture attention, evoke emotion, and drive action. Read the full article for expert insights and examples of award-winning videos.

Inside Look at Two Health Systems and How They Achieve Success with Content Marketing

Melinda Daffin, director of digital content, Ochsner

// By Jane Weber Brubaker // Ochsner Health’s and Ohio State’s well-developed content hubs consolidate and showcase their organizational strengths, and as important, provide answers to the questions site visitors search for. Discover highlights of their content journeys and see how their strategies work to attract site visitors and drive organizational success.

Monigle Survey Ranks the Most Humanized Health Care Brand Experiences

Althea Fung

When providers demonstrate warmth and an empathetic, human view of health care, it matters to consumers. // By Althea Fung // People respond to people. But with the rise of technology in marketing, many brands sound less and less human. This is particularly true in health care, where organizations haven’t traditionally been consumer-centric. But some Read More