Strategic Issues/Trends

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How Health Care Marketers Can Become Leaders

Mark Bohen, chief marketing and communications officer, Mass General Brigham

// By Jane Weber Brubaker // Top marketers at NewYork-Presbyterian, Virtua Health, and Mass General Brigham share experiences that shaped them as leaders. Their stories of strength, creativity, and resilience are a source of inspiration for leaders and aspiring leaders as you navigate today’s choppy health care waters.

Real Talk, Real Results: How to Make Recruitment and Retention Campaigns Ring True

Headshot-Shannon-Curran-Unlock-Health

// By Susan Dubuque // Industry expert Shannon Curran offers insights on why authenticity is no longer optional. In today’s competitive hiring market, health care organizations must align their brands and culture to attract — and keep — the right talent. Discover five tips on how to create recruitment and retention campaigns that truly connect — and keep talent engaged.

Winning the Talent Game: Recruitment and Retention Campaign Strategies

Alex Fagundes, marketing business partner, Renown Health

// By Susan Dubuque // Marketing leaders from Renown Health and The Christ Hospital Health Network share how their award-winning recruitment and retention strategies helped address workforce shortages. Read on to discover how authentic messaging and targeted outreach can strengthen both recruitment and retention.

Fixing What’s Broken: 4 Strategies to Rebuild Trust in Health Care

Ross K. Goldberg is president of Kevin/Ross Public Relations

The health care system is full of contradictions: more care, more technology — and more frustration. This opinion piece unpacks the growing disconnect with health care and how marketers can close the gap. Read on to explore four critical strategies to rebuild trust, reframe expectations, and reconnect with a new generation of patients.

How Patients Really Search for Healthcare in the Age of AI

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A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

We asked 1,000 people nationally about their search for care, the tools they use (including AI), and who they trust. The answers might surprise you — and they’ll definitely change how you approach digital strategy in 2026.

Wednesday | November 5, 2025 | 2 p.m. Eastern

Your Presenters:

What you’ll learn:

  • How AI is reshaping search behavior for health content
  • What sources patients trust (and don’t) — and why
  • High-level strategies to adapt to these changes

presenters

Register Now »

Seize the Day: Banner Health’s Bold New Brand Campaign

Banner Health logo

// By Susan Dubuque // Banner Health is charting a bold new course. The system needed a brand platform that could keep pace. Read the full article to learn how Banner Health transformed its name into a powerful brand asset, plus insights for shaping your own brand story.

Competing for Fewer Patients: How Pediatric Hospitals Adapt Amid U.S. Population Decline

Althea Fung

// By Althea Fung // U.S. birth rates just hit a record low, and pediatric hospitals are fighting for fewer patients. The ripple effects are felt across industries, but for pediatric hospitals, the demographic shift raises a pressing question: How do you compete for fewer children? Here are three trends that are shaping children’s hospital strategies.

Beyond Medicine: A Modern Approach to Health Care Brand Storytelling

Stephanie Wierwille, executive vice president of engagement, BPD

// By Susan Dubuque // As consumer expectations rise and attention spans shrink, traditional messaging about excellence and empathy is no longer enough. Today’s audiences are tuning out institutional voices and tuning in to brands that feel authentic, emotionally relevant, and boldly human. Here, industry leader Stephanie Wierwille offers insights into creating a compelling brand story.

MD Anderson Brings a Fresh Approach to Annual Reports with Dual-Format Strategy

Laura Nathan-Garner, Director, Strategic Communications, MD Anderson Cancer Center

For many health care marketers, annual reports often walk a fine line between fulfilling institutional obligations and sparking genuine audience engagement. MD Anderson Cancer Center’s FY23 Annual Report didn’t just meet expectations — it redefined them. Discover how the team executed a single vision for the organization’s annual report across print and digital.

Hospitals and FQHCs: Why Partnerships Matter Now More Than Ever

Toniann Richard, CEO, HCC Network

// By Susan Dubuque // Community Health Centers are bracing for major Medicaid cuts. Community Health Centers, including Federally Qualified Health Centers (FQHCs), have been the backbone of health care access since 1965. Hospitals and health systems have a vested interest in supporting their sustainability. Read on to see how health systems benefit by partnering with FQHCs.

Stay Ahead: What Shapes the Future of Health Care Marketing

Lacey Reichwald, director of marketing, Aha Media

// By Susan Dubuque // To better understand trends reshaping strategy, execution, and engagement, we turned to trusted voices from organizations supporting the eHealthcare Leadership Awards. These experts offer a roadmap for staying relevant and impactful in today’s health care environment. Keep reading for frontline insights to help you stay informed, inspired, and ahead of the curve.

How MedStar Health Unifies Marketing and Philanthropy to Drive Impact

Jessica McLain, Senior Vice President, Philanthropy, MedStar Health

As health systems face rising costs, shrinking margins, and growing demand for services, charitable contributions can provide critical funding for capital improvements, medical research, and community health programs. Fundraising professionals are among the most recruited health care executives today. Read on to discover the mutual benefits of philanthropy and marketing joining forces.

Health Care’s (and America’s) Troubling Dichotomy

Health Care’s and America’s Troubling Dichotomy

// By Ross Goldberg // The health care system is full of contradictions: more care, more technology — and more frustration. This opinion piece unpacks the growing disconnect with health care and how marketers can close the gap. Read on to explore four critical strategies to rebuild trust, reframe expectations, and reconnect with a new generation of patients.

What Does It Take to Succeed as a New Health Care CMO?

Andrew Chang, chief marketing officer, UChicago Medicine

What a new CMO accomplishes in the first three months on the job can make or break their legacy. Three seasoned CMOs joined a panel at the 2025 Healthcare Marketing & Physician Strategies Summit to share how they started in their roles and what really works when stepping into the top marketing job.

Embracing Change in a Turbulent Era: Paul Keckley’s Roadmap for Health Care Leaders

Paul Keckley, The Keckley Report

The U.S. health care industry is approaching a critical inflection point. In a candid and thought-provoking keynote at the 2025 Healthcare Marketing & Physician Strategies Summit, Paul Keckley outlined the challenges and potential opportunities health care leaders must navigate in an era of unprecedented economic uncertainty, regulatory disruption, and consumer discontent.

A Leading Light in Health Care Storytelling: MD Anderson’s Award-Winning FY23 Annual Report

// By Susan Dubuque // For many health care marketers, annual reports often walk a fine line between fulfilling institutional obligations and sparking genuine audience engagement. MD Anderson Cancer Center’s FY23 Annual Report didn’t just meet expectations — it redefined them. Discover how the team executed a single vision for the organization’s annual report across print and digital.

How Can Health Systems Align Internal Culture With Public Perception?

Cynthia Newton, President, Cynthia Newton Consulting

In an SHCM exclusive Q&A, marketing strategist Cynthia Newton unpacks how review platforms, transparency, and employee engagement reshape health care reputation from the inside out. Read the full article for insights to help ensure that your employer reputation matches your culture.

Doing More with Less: How AMC Marketers Balance Digital Growth with Financial Pressures

Suzanne Bharati Hendery, Renown Health

Marketing leaders from Banner Health, Renown Health, the Medical University of South Carolina (MUSC), and Primacy share how academic medical centers adapt strategy, structure, and technology to align today’s health care landscape. Learn how academic medical center marketers adjust their strategies to optimize effectiveness today and focus on the future.

Behind the Mic: Strategies from 4 Award-Winning Health Care Podcasts

Jordana Taylor

Award-winning marketers from Orlando Health, Norton Healthcare, CommonSpirit Health, and BayCare Health System share how they launched, evolved, and elevated their podcasts. Keep reading for insights, practical tips, and inspiration to help you launch your organization’s podcast or take it to the next level.

MedStar Health: Aligning Marketing and Philanthropy for Greater Impact

Mike Varner, Vice President of Brand Marketing and Strategy, MedStar Health

// By Susan Dubuque // As health systems face rising costs, shrinking margins, and growing demand for services, charitable contributions can provide critical funding for capital improvements, medical research, and community health programs. Fundraising professionals are among the most recruited health care executives today. Read on to discover the mutual benefits of philanthropy and marketing joining forces.

How to Succeed in a New CMO Role: Lessons from Top Health Care Marketing Leaders

Kathy Smith, vice president and chief marketing and digital officer, Roper St. Francis Healthcare

// By Wendy Margolin // What a new CMO accomplishes in the first three months on the job can make or break their legacy. Three seasoned CMOs joined a panel at the 2025 Healthcare Marketing & Physician Strategies Summit to share how they started in their roles and what really works when stepping into the top marketing job.

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