December 18, 2025
A free white paper, published by Perficient
Access to care is no longer about convenience: it’s a competitive differentiator. Our award-winning research, based on insights from more than 1,000 U.S. healthcare consumers, reveals how expectations are shifting and why digital-native disruptors are redefining what quality care means. The perception gap is widening, and the stakes have never been higher.
Benefit: Download the report to uncover what your data might be missing and gain the insights you need to deliver connected care moments that drive patient loyalty and support better health outcomes.
Key Learning Points:
- Discover how consumers search for, choose, schedule, and receive care, as well as what drives their decisions.
- Identify the friction points that derail satisfaction and conversions across the care journey.
- Understand how expectations shift by age group and for those managing care for others.
- Uncover what drives consumers to consider switching providers and how friction fuels that decision.
- Explore how negative perceptions of health outcomes impact your bottom line.
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