Strategic Issues/Trends

Huddle Up for Customer Service Success

Think back to the last time you went to a restaurant or store, and your server or sales clerk took the time to ask how your day was going or made an effort to form a personal connection. This probably made you feel welcome and left you with a favorable impression of the establishment. Incorporating Read More

Don’t Let Media Visits Trigger a HIPAA Violation

Jennifer Perry

Health care marketers today face many conflicting priorities, such as: Promote your organization widely. Protect patient privacy. Develop strong relationships with the media. Prevent journalists from coming into protected areas. Personalize your service lines. Don’t share patient names and details. Can all of these goals happen simultaneously without violating the Health Insurance Portability and Accountability Read More

Population Health + CRM: A Winning Formula for Behavior Change [Webinar on Demand]

A Strategic Health Care Marketing webinar for health care marketers, communicators, and strategists. Sponsored by ndp This event is free for members of Strategic Health Care Marketing to view thanks to our event sponsor. Your Presenters: Susan Dubuque, principal and co-founder, ndp James Colvin, marketing analytics lead, ndp Katie Mardigian, transplant outreach coordinator, Hume-Lee Transplant Read More

Oversharing on Social Media Can Lead to HIPAA Violations

Health care marketers have lots of hurdles to overcome to achieve their organizational goals, and one of the biggest to conquer is ensuring your organization meets HIPAA requirements in all that it does. In a new story, we discuss how to effectively engage health care consumers via social media without violating patient privacy concerns. Jay Hodes, Read More

1 2 3 19