Those entrusted with communicating clear messages during crises know that such communication is successful only if people believe what is said is true. But the time to build that trust is not when a crisis hits. That’s too late. Trust must be built through years of candid, timely, frequent, and honest communication. The same can Read More
Trust in the health care system continues to be low, so how do you get people to believe your advertising? // By Ross K. Goldberg // Editor’s Note: This article kicks off our Q1 series on Advertising — and what better place to begin than with the ingredient most essential for successful advertising: TRUST. Those Read More
How can a health system make a difference in utilization, quality and outcomes, and cost — and improve engagement with underserved members of its community? This was the topic of a recent presentation at the 2023 SHSMD Connections Virtual Conference. Lindsay Cosimano is senior director of marketing communications at Nebraska Health Network, an accountable care Read More
Community engagement is a cornerstone of public relations. Effectively breaking down the barriers to health care access is a far greater challenge. // By Marcia Simon, APR // How can a health system make a difference in utilization, quality and outcomes, and cost — and improve engagement with underserved members of its community? This was Read More
Death and dying is a reality we are all going to face. So it is remarkable that end-of-life care isn’t as freely spoken about between providers and patients as it should be. This highlights an often overlooked communication challenge in the health care industry: How do you integrate end-of-life care into the patient experience in Read More
Imagine a world where everyone has advance care planning documents — and they’re accessible on the cloud. Why not start with your own community? // By L. Scott Brown // Health care gets a lot of things right, and a hospital is an amazing place filled with good-hearted heroes doing heroic things every day. But Read More