Subtopics: Patient Satisfaction, Surveys, Scores, Transparency, etc.
by Cheryl L. Serra Sure, you want the world to know about the snazzy new piece of equipment your hospital has purchased. And of course you want to sound the bugle about the big-name doc who’s joined your staff. There are ads to buy and PSAs to write, for sure. But what about what some Read More
by Jared Kebbell Mobile health clinics are becoming an increasingly important part of the American health care system. They represent a move toward a more proactive public health strategy, seeking to bring care to those in need and the uninsured rather than waiting for them to seek it themselves in expensive emergency rooms. To many Read More
by Nancy Vessell When a Midwest supermarket chain began offering chemotherapy and other infusion services, a few heads were turned. “When I first learned about it, it did catch me by surprise. To my knowledge, I haven’t heard about other grocery chains getting into this [medical area],” says Michael Abrams, managing partner of Numerof & Read More
by Jane Weber Brubaker In April, more than 260 professionals gathered for the 25th annual Global Alliance for Arts & Health convention, hosted this year by Texas Children’s Hospital in Houston. Arts and health is “a diverse, multidisciplinary field dedicated to transforming health and healing though the arts,” according to the organization’s website (www.thesah.org). The Read More
// By Joyce Miller and Beverly Schulman // The road to the rise of the patient experience A number of studies show links between desirable clinical outcomes and high patient satisfaction scores. Medicare and other payers are beginning to tie reimbursement to high patient satisfaction scores. In short, patient satisfaction has emerged as a key Read More
by Cheryl L. Serra Members of the Spirit of Women in Springfield, MA, recently had the opportunity to see and hear humorist and work-life balance expert Juliet Funt, daughter of Allen Funt, host of the 1970s TV show “Candid Camera.” They may also take advantage of a discount on the cost of mini-med school, an Read More
Price and Quality Transparency to Gain Importance in Coming Years by Sheryl S. Jackson For almost seven years, the television show “Marcus Welby, MD,” featured a veteran general practitioner who focused on patients as people in an era when specialized medicine and technology were growing in importance. Many storylines had Dr. Welby listening to patients Read More
by Sherry L. Stanislaw Although this century is only 13 years old, we have already seen an interesting evolution in how the health care industry views its consumers. It wasn’t that long ago when the popular term was “patient-centered care,” and although the words sounded nice, most hospitals had their share of challenges in truly Read More
by Barbara S. Long, APR For anyone involved in providing health care, having the roles reversed and becoming a patient or family member of a patient can be an eye-opening experience. Health care is not always a high-functioning, seamless system. In fact, at the bedside, you will experience cracks in the system that can make Read More
by Michele von Dambrowski “We had relatively low patient engagement … outside of the clinic setting,” says Mark Rothwell, vice president of marketing and communications for Dean Clinic, giving one reason why the 107-year-old Madison, WI, organization began an online patient community. Patient engagement, including a two-way dialogue, is critical to Dean Clinic’s brand value, Read More