Small Hospital, Big Award: How Hill Country Memorial Achieves Quality Excellence

Hill Country Memorial (HCM) in Fredericksburg, TX—a nonprofit organization serving a rural area with a population of just 10,000—might seem like a long-shot for a prestigious national award.

Nonetheless, HCM was one of just four organizations nationwide to receive a 2014 Malcolm Baldrige National Quality Award for achieving excellence in its efforts.

Back in 2007, HCM decided to apply the Baldridge principles to guide its operations. Since then, the organization, which provides inpatient, outpatient, and emergency services, has made a concerted commitment to stay strong and to invest in quality improvement on an organizational-wide level. This commitment, and the steps HCM implements to continually take its performance to new levels, is what helps to set it apart from the competition.

To learn more about how this small hospital is achieving big successes—and how you can apply some of the same strategies at your organization—read our latest article, Small Community Hospital Receives Baldrige National Quality Award; Lessons Learned.

Best regards,
Matt Humphrey
President