As a health care provider, how can you ensure your patients are able to easily navigate your facilities to access care when they need it? Health care facilities lose an estimated $200,000 per year due to scheduling conflicts directly caused by patient navigation challenges, reports Clay Anderson in a new article. First impressions are crucial. Read More
Health care facilities estimate losing $200,000 per year due to scheduling conflicts directly caused by patient navigation challenges. // By Clay Anderson // First impressions are crucial. Those early moments can make or break a positive experience, especially when seeking to build long-lasting relationships with new patients and customers. Even before an appointment begins, new Read More
The status for diversity, inclusion, and health equity initiatives across America? It’s complicated. How do you train your staff about biases toward patients and colleagues when they don’t believe they have any? We all grow up with assumptions and stereotypical views of the world and the people in it. For the health care industry, fair Read More
// By Marcia Simon, APR // Just the notion that groups of people are overlooked or marginalized means there’s much work to be done to level the playing field. The past year of glaring health disparities revealed that health care as an industry needs to step up and root out biases, even when unconscious, that Read More