How Providence Los Angeles Physician Groups Grow Patient Volume by Combining Brand and Retail Strategies to Market Medicare Advantage

Providence’s marketing model uses a combination of digital technology and direct mail to boost enrollment in Medicare Advantage plans, build patient volume, and increase customer loyalty. // By Susan Dubuque // On June 7, 1858, the sisters of Providence opened St. Joseph Hospital, the first permanent hospital in the Northwest. Today, Providence has grown to Read More

How One Health System Leverages AI to Optimize Workflows

When ChatGPT burst into the public consciousness in late 2022, it sent ripples of excitement and concern through many professions. Those working in public relations and communication were especially interested. Questions abounded. Debate ensued. Would AI be a helpful addition to our jobs that we could control? Or something that would end our work as Read More

AI’s Impact on Health Care Communication Teams: Is It an Evolution or a Revolution?

Leaders at Providence believe that almost every aspect of health care will be impacted by AI in the future — including communication and PR.                                               // By Alan Shoebridge // When ChatGPT burst into the public consciousness in late 2022, it sent ripples of excitement and concern through many professions. Those working in public relations and Read More

Focus on Public Relations: How to Protect Your Health System’s Image, Build Trust, and Navigate the Complexities of Public Opinion

In this new report from Strategic Health Care Marketing, you’ll get critical insights on the current PR landscape in health care. Through case studies and expert insights, you’ll discover what health care organizations around the country are doing to step up their PR efforts and protect their brands.

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Healthcare PR: Strategies for Navigating Today’s Complex Media Landscape

Public relations, or PR, is first and foremost about building and maintaining trusted relationships externally, with consumers and patients, providers, the media, and the larger community. We spoke with two healthcare PR leaders about how they forge those connections and raise the profile of their organizations to key audiences. Their work requires a multifaceted approach Read More

A Tale of Two Health System Public Relations Teams

No matter how large or small or rural or urban a health care organization is, there are certain universal truths that apply when it comes to being the guardian of its reputation in the community. But the way public relations and communications teams approach things may vary greatly depending on how they are structured, the Read More

Medicaid Redeterminations: What Health Systems Are Doing to Safeguard Patient Coverage

As many as 24 million people could lose their Medicaid coverage by late 2024 as part of an ongoing process of Medicaid redeterminations. Hospitals have a vested interest in making sure they stay on the rolls. Providence has embarked on an ambitious outreach campaign with a singular goal: Keep its patients insured. The Renton, Washington-based Read More

Hospitals Start Marketing Outreach in Response to Resumption of Medicaid Redeterminations

As many as 24 million people could lose their Medicaid coverage by late 2024. Hospitals have a vested interest in making sure they stay on the rolls. // By Ron Shinkman // Providence has embarked on an ambitious outreach campaign with a singular goal: Keep its patients insured. The Renton, Washington-based health system has printed Read More

Improving Health Equity: A Framework for Sustainable Change

Getting access to care has been difficult in many parts of the country for years. Even in densely populated urban areas, a shortage of physicians and clinicians often made setting appointments for primary and specialty care a frustrating experience. And then 2020 hit. The COVID-19 pandemic intensified the staffing shortage and further restricted access. Today, Read More

Health Equity and Access: Addressing a Challenge That Too Many People Don’t See

Providence commits significant financial resources and maps out specific actions to address health inequities. // By Alan Shoebridge // Getting access to care has been difficult in many parts of the country for years. Even in densely populated urban areas, a shortage of physicians and clinicians often made setting appointments for primary and specialty care Read More

What Does the Primary Care Shakeup in 2022 Really Mean?

The pace of change in primary care will continue to accelerate. We should not be scared by this change, but we do need to act. // By Alan Shoebridge // Most of us have heard the saying that things change gradually and then suddenly. Is primary care having that moment now? After years of incremental change, Read More

What is the Role of Marketing in Driving Growth for a Health Care Organization?

“Growth means different things to different organizations at different times,” says Daniel Fell of Optum. “One thing is very clear, though. The role of marketing has never been more critical.” Here’s an excerpt from Fell’s new article: We recently turned to several leading health care marketers across the country, representing a variety of health care Read More

The Growth Imperative, Part Two: Leading Health Care Marketers Weigh In on the Real Role of Marketing

// By Daniel Fell // Growth means different things to different organizations at different times. One thing is very clear, though. The role of marketing has never been more critical. In part one of our feature series on health system growth, The Growth Imperative and Why Marketers Must Lead, we explored why growth is essential Read More

Los Angeles Gets Creative To Encourage the Resumption of Routine and Preventive Care

“Patients are still postponing routine care and preventive screenings due to the COVID-19 pandemic,” says Rhoda Weiss. “In one dramatic example, the CDC reported in June 2021 that breast cancer screenings through its Early Detection Program had declined 87 percent. Additionally, a National Poll on Healthy Aging taken in January 2021 reported nearly one in Read More

Latest Campaign from Consortium of Los Angeles Health Systems Coaxes Patients Back for Routine and Preventive Care

// By Rhoda Weiss, Ph.D. // Patients are still postponing routine care and preventive screenings due to the COVID-19 pandemic. In one dramatic example, the CDC reported in June 2021 that breast cancer screenings through its Early Detection Program had declined 87 percent. Additionally, a National Poll on Healthy Aging1 taken in January 2021 reported Read More

Creating a Strong, Unified Brand Across a Large Network

How do you connect the dots between a health system, hospital, and its other programs and services throughout the community, and ensure consumers know they will continue receiving the same high-quality, personalized care throughout the network? Recently, Providence successfully navigated this situation and launched a new brand. Unifying the brand was among the initiatives Jigar Read More

52 Hospitals; 1,025 Clinics; 7 States — and One Unified Brand Architecture

// By Jane Weber Brubaker // Providence’s family of organizations embarked on a multi-year brand journey — right before the pandemic. Despite the many challenges brought on by the pandemic, the system launched a strong new brand that is energizing its 125,000 caregivers and the communities they serve. We’ve heard the familiar adage: All health Read More

Providence CEO Discusses Current Issues and Future Challenges for Health Care

Rod Hochman, MD, president and CEO of Providence, kicked off the Becker’s Healthcare 11th Annual Meeting Virtual Experience in May with a discussion of issues of greatest concern to health care leaders. The conversation between Hochman and Rhoda Weiss, Ph.D., conference co-chair and president of Rhoda Weiss Consulting Group, provided insight into strategies employed by Read More

Leading Clinical, Technological, and Social Innovation to Address Health Care’s Most Pressing Needs

View from the C-Suite: Rod Hochman, MD, President and CEO, Providence // By Sheryl S. Jackson // In a wide-ranging keynote interview, one of health care’s most innovative leaders discusses the industry’s biggest challenges and greatest opportunities. Here are some of the highlights. This month, we hear from a health system CEO who kicked off Read More