Have You Created a Sustaining Health System Brand?

September 8, 2022

A strong and sustaining health system brand is a living organism. It is conceived from the system’s mission, vision, values, and strategic plan. It is hatched from empathy. It is nourished and allowed to flourish when expressed in one voice. So how does a health system bring its brand to life? What steps must be taken to ensure the brand messaging is authentic and the brand promise is fulfilled?

Three years ago, Renown Health senior leadership set out to update the strategic plan for the health system, and Suzanne Hendery, chief marketing, communications & customer officer, was asked to craft a brand platform to reflect the new organizational direction.

Suzanne Bharati Hendery, MA, APR, CPXP, chief marketing, communications & customer officer, Renown Health

Suzanne Bharati Hendery, MA, APR, CPXP, chief marketing, communications & customer officer, Renown Health

Hendery assembled a team of internal stakeholders — senior leaders, staff, providers, board members, and donors. She also invited Rob Klein of Klein & Partners to direct research efforts and Joel English from BVK to lead the creative charge. But the true champion of her brand development team, and the center of her attention, was the consumer.

“Our organizational mission is to make a genuine difference in the health and well-being of the people and communities we serve,” says Hendery. “So our starting point was to ask our consumers what attributes or ‘brand values’ would support that mission. And across all segments of the population, two words emerged: hope and determination.”

In our new article, you’ll discover how a seasoned marketing expert crafted a highly successful brand strategy embraced and celebrated throughout the health system.

You’ll also learn:

  • How Renown ensures it branding is authentic and aligns with its brand values
  • What metrics the health system uses to measure the success of its brand campaign
  • Six key steps for building a sustaining health care brand at your organization

Read the full article here: Renown Health Brand Builds on Generational Legacy of Grit and Tenacity

Best regards,
Matt Humphrey