Artificial Intelligence (AI)

A Health Care Marketer’s Roadmap: Replacing AI Fragmentation with Clear Direction

Joe McMahon

// By Wendy Margolin // During a recent webinar, leaders shared tips for navigating beyond fragmented AI testing toward AI systems that work for your specific marketing organization. Here, the panelists discuss how to manage change brought about by AI, share a framework for understanding an organization’s starting point, and explain how to avoid one-off AI successes.

Content That Connects: Inside Award-Winning Healthcare Storytelling – Webinar Recording

Content That Connects

A new Strategic Health Care Marketing member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Presented September 1, 2026

Panelists:

  • Lacey Reichwald, director of marketing, Aha Media Group
  • Jennifer Shepherd, DNP, MHA, RN, NEA-BC, FAAN, director, nursing practice, work environment & healthy nurse, Healthy Nation® Nursing Programs, American Nurses Association
  • Susannah Kistler, associate director of multimedia strategy and storytelling, The Ohio State University Wexner Medical Center

Moderator:

  • Susan Dubuque, Contributing Editor, Plain English Healthcare and Co-Chair, eHealthcare Leadership Awards

Here are some of the topics that will be covered:

  • Why narrowly focused content often outperforms broad, generalized messaging
  • Creating distinctive health care content that stands out in a crowded digital landscape
  • Developing content that remains valuable as search and AI continue to evolve
  • Turning complex clinical information into clear, engaging stories patients can understand
  • Building editorial workflows that support websites, social media, and other digital channels
  • Practical lessons from award-winning healthcare content programs

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Where Is Your Health System on the AI Adoption Curve?

Taylor Pressler, senior director, enterprise analytics, Renown Health

// By Jane Weber Brubaker // No more AI for AI’s sake, and no more vanity projects. That’s the message from industry leaders from Mass General Brigham, Renown Health, and Invoca. Learn how enterprise AI is progressing, and what it will take to deliver real value.

Measuring What Matters: Award-Winning Digital Marketing Campaigns – Webinar Recording

Measuring What Matters_ Award-Winning Digital Marketing Campaigns - Shared Screen with Gallery View - Aug 19, 2026 1_01 AM - (1h 3m)

A new Strategic Health Care Marketing member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Presented August 18, 2026

Panelists:

  • Jamie Mermelstein, vice president of digital experience, Unlock Health
  • Matt Eaves, vice president, digital marketing, University Hospitals
  • Sarah Montalbano, marketing automation manager, Ochsner Health

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

Here are some of the topics that will be covered:

  • Showing up when patients are actively searching for answers and care options
  • Reaching patients, caregivers, and referring physicians at the right moments in their decision-making journey
  • Reducing friction between awareness and appointment while re-engaging patients who have fallen out of the funnel
  • Connecting marketing activities to patient volume, service line growth, revenue, margin, and market share
  • Building measurement frameworks that demonstrate marketing’s impact on organizational goals
  • Lessons learned from award-winning campaigns and programs

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Demystifying the Power of Schema in Search

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A new Strategic Health Care Marketing webinar with insights from Aha Media

Wednesday | September 23, 2026 | 2 p.m. Eastern

Panelists:

  • Ahava Leibtag, Founder and CEO, Aha Media Group
  • Tim Voyles, Partner and Technology Lead, HealthStack Partners

Moderator:

  • Jared Johnson, Host, Healthcare Rap Podcast, and eHealthcare Strategy & Trends Editorial Advisory Board Member

By the end of this session, participants will be able to:

  • Explain what schema is and why it matters in today’s search landscape.
  • Understand how structured content and schema work together to improve content discoverability.
  • Identify where marketing, content, and digital teams each contribute to an AI-ready website.

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Answers to the Biggest Questions Health Care Marketers Have About AI Search

Amanda Todorovich, enterprise executive director of digital marketing, Cleveland Clinic

Industry leaders Amanda Todorovich and Ahava Leibtag offer strategies for navigating the new search landscape. Inviting the audience to “Ask Us Anything,” this conversation, moderated by Lacey Reichwald director of marketing at Aha Media, was part of The Future of Hospital Websites virtual summit in March.

Win or Lose Patients at the Digital Front Door

Win_or_Lose_Patients_the_Digital_Front_Door

A free white paper, published by SearchStax

How website experience and site search drive trust, access and patient acquisition.

Download your copy to learn:

  • Why are healthcare websites now one of the most influential touchpoints in the patient decision-making journey?
  • How do poor onsite search experiences impact patient trust, engagement and provider selection?
  • What operational and financial consequences occur when patients cannot complete healthcare tasks online?
  • Why are younger generations placing greater pressure on healthcare organizations to modernize digital experiences?
  • What practical strategies can healthcare organizations use to improve patient-centered search, navigation and digital access to care?
  • How can better digital experiences reduce call center dependency while improving patient satisfaction and transactional outcomes?

Download Now  »

What Does It Take to Build an Enterprise AI Strategy in Health Care?

Pamela Landis, senior vice president of digital engagement at Hackensack Meridian Health

AI is moving quickly in health care, but many organizations are still working out how to use it in a more coordinated, enterprise-wide way. Here, leaders from Hackensack Meridian Health, Baptist Health South Florida, and BPD share what it really takes to move AI from isolated pilots to an enterprise capability.

The 2026 eHealthcare Leadership Awards Are Open – Submit Your Entries Today!

eHealthcare Leadership Awards logo black

The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

Submit Your Entries to the 2026 eHealthcare Leadership Awards

eHealthcare Awards logo

// By Susan Dubuque // The 2026 eHealthcare Leadership Awards Call for Entries is officially open! In its 27th year, the eHealthcare Awards celebrate excellence in healthcare digital marketing, recognizing standout websites, videos, campaigns, and other digital initiatives that drive marketing and business success across the healthcare industry. The deadline for submitting entries is June 26, 2026.

Answers to Your Most Pressing Questions About AI Search and Content

Ahava Leibtag

// By Wendy Margolin // Industry leaders Amanda Todorovich and Ahava Leibtag offer strategies for navigating the new search landscape. Inviting the audience to “Ask Us Anything,” this conversation, moderated by Lacey Reichwald director of marketing at Aha Media, was part of The Future of Hospital Websites virtual summit in March.

Content Informs Health Care Websites’ Digital Transformation

Heather Linder, OU Health

// By Wendy Margolin // After years of optimizing hospital websites for rankings, traffic, and engagement, health care marketers are learning to reshape digital content as consumer search habits shift rapidly. Discover how OU Health and UChicago Medicine rethink website content in the age of AI.

Beyond Experimentation: The Real Work of Enterprise AI in Health Care Marketing

Victoria Davis- BPD

// By Therese Lockemy, MBA // AI is moving quickly in health care, but many organizations are still working out how to use it in a more coordinated, enterprise-wide way. Here, leaders from Hackensack Meridian Health, Baptist Health South Florida, and BPD share what it really takes to move AI from isolated pilots to an enterprise capability.

Scaling Smarter: How Health Systems Are Turning AI Tools Into Real Content Strategy

Emily Baker- BPD

Generative AI is changing how health care organizations create, scale, and govern content. Marketing and digital leaders discussed how they are navigating this shift in a recent eHealthcare Strategy & Trends webinar. Learn how organizations are integrating AI into content strategy without losing clarity, consistency, or the human voice behind the work.

Franciscan Health Proves Small Teams Can Win Big in AI Search Visibility

Robbie Schneider

The search landscape has changed dramatically now that AI-generated answers are featured at the top of search engine results pages. Do consumers trust what they find? How should health care organizations change their approach to content development? New research sheds light on some of the new dynamics.

AI and Content: Turning Generative Tools Into a Scalable Strategy for Health Systems

// By Therese Lockemy, MBA // Generative AI is changing how health care organizations create, scale, and govern content. Marketing and digital leaders discussed how they are navigating this shift in a recent eHealthcare Strategy & Trends webinar. Learn how organizations are integrating AI into content strategy without losing clarity, consistency, or the human voice behind the work.

What Comes Next: A 2026 Forecast from Health Care Marketing’s Front Lines

Daniel Fell is senior vice president, Healthcare at BVK

// By Danny Fell // Health care marketing is entering 2026 at an inflection point. AI is no longer an emerging capability. It is a structural force reshaping how patients search, choose, access, and trust health care. In this article, 10 health care marketing leaders weigh in on key priorities for 2026.

The Power of Data in Search: How a Small Marketing Team Masters AI Overviews

Lacey Reichwald, Aha Media Group

// By Wendy Margolin // The search landscape has changed dramatically now that AI-generated answers are featured at the top of search engine results pages. Do consumers trust what they find? How should health care organizations change their approach to content development? New research sheds light on some of the new dynamics.

AI vs. Human Insight: Who Wins in Creative Strategy Decisions?

Deb Pappas, Connecticut Children’s

// By Deb Pappas // Is AI ready to accurately predict creative strategy choices? To explore this question, Connecticut Children’s undertook a side-by-side test during the development of the next phase of creative for a brand campaign surrounding the December 2025 opening of a new patient tower. Read on to see how AI-generated research measured up.

2025 eHealthcare Leadership Awards Winners Announced

eHealthcare Awards logo

// By Susan Dubuque // Winners of the 2025 eHealthcare Leadership Awards were announced on November 9 at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

4 Emerging Themes in Health Care Brand Storytelling

Stephanie Wierwille, executive vice president of engagement, BPD

As consumer expectations rise and attention spans shrink, traditional messaging about excellence and empathy is no longer enough. Today’s audiences are tuning out institutional voices and tuning in to brands that feel authentic, emotionally relevant, and boldly human. Here, industry leader Stephanie Wierwille offers insights into creating a compelling brand story.

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