CommonSpirit Unlocks Marketing ROI with HRAs

A Hospital for Kids Touches Musicians – Now Their Music Touches a Community and Helps Build the Hospital’s Brand Awareness

May 1, 2013

by Peter Hochstein The big idea happened because Rick Ender sometimes takes his work home. One evening Ender, the creative director at Atlanta advertising agency Frederick Swanston, was working on concepts for a new campaign for Kosair Children’s Hospital in Louisville, KY. Meanwhile, his kids were watching “American Idol” on television. “Just then,” recalls Ender, Read More

What’s ‘New’ About New Movers?

May 1, 2013

by Barbara S. Long, APR Welcoming a newcomer to a service area is hardly new. The “welcome wagon” concept has been around since America’s westward expansion. In those days, new settlers were greeted with a warm welcome and provisions as their wagon rolled into town. Today, the sentiment is the same, but the de­livery method Read More

The Hemingway Challenge: A Novel Exercise to Improve Communications

May 1, 2013

by Dan Fredricks In the 1920s, Ernest Hemingway was reportedly challenged by a colleague to write a complete story, with a beginning, middle, and end, using only six words. Hemingway won the wager by writing, “For sale: baby shoes, never used.” Legend has it that he regarded this simple story as one of his best Read More

Brain Health Center Offers Model for Comprehensive Alzheimer’s Care: Collaborative Approach Benefits Patients and Family Caregivers

May 1, 2013
Joan Trezek

by Joan Trezek The “graying of America” is hardly a secret. The media has focused at length on the impact of seniors and especially the boomer generation on health care and society. These discussions often lead to a dizzying catalog ofstatistics about Alzheimer’s disease. Indeed, almost everyone knows someone of advanced years who is experiencing Read More

Blood Management Programs Extend Marketing Efforts: Patients Choose Bloodless Medicine for Non-Religious Reasons

May 1, 2013
Sheryl S. Jackson

by Sheryl S. Jackson Although the primary audience for bloodless medicine and surgery programs is the Jehovah’s Witness population, as well as other individuals who will not accept blood products based on religious convictions, the general community is another audience to which hospitals can market bloodless programs. Patient blood management programs represent a higher standard Read More

Teaching Hospitals Lead Innovation Movement

April 1, 2013
Deborah Borfitz

by Deborah Borfitz During the last five years, a growing number of health systems have confronted marketplace uncertainties by establishing formal and sometimes far-reaching innova­tion initiatives. Many health care organizations are giving innovation the “attention it deserves” with full-fledged, if often virtual, innovation centers and appointing chief innovation or transformation offi­cers, according to Joanne Conroy, Read More

Fast Takes: News & Trend Lines, April 2013

April 1, 2013

Most physicians favor financial incentives for changing consumer health behavior According to a new Deloitte survey, 71 percent of U.S. doctors believe that if incentives were widely intro­duced to motivate consumers to engage in healthy behaviors, such incentives as direct payments, reduced insurance premiums, and lower co-pays might work best. Less powerful motivators were rewards, Read More

Racing to Wellness: A Marketing Model for Wellness

April 1, 2013
Susan Dubuque

// By Susan Dubuque // This article is the third in a series on the role of marketing in the face of a changing health care environment. Health care marketers are being swept along in the frenzy of wellness and health promotion. But for most marketers, the concept is still ill-defined and a bit fuzzy Read More

Behavioral Health Programs Tailored to Niche Populations Gain Traction

March 1, 2013
Nancy Vessell profile pic

// By Nancy Vessell // Behavioral health services have come and gone in the halls of hospitals as reimbursements have waxed and waned, often losing in the competition for hospital space to more profitable service lines. But a growing number of psychiat­ric programs catering to targeted population segments—the elderly, college students, and war veterans, for Read More

Fast Takes: News & Trend Lines, March 2013

March 1, 2013

Staggering numbers have type 2 diabetes According to a new Harris Interactive/HealthDay poll, one in eight American adults (or about 29 million peo­ple) has been diagnosed with type 2 diabetes. Further­more, of those interviewed, more than one-third either have been diagnosed with type 2 diabetes or reported having a child, sibling, parent, or spouse with Read More

Hospitals Tackle Risks and Rewards of Insurance Business

March 1, 2013
Deborah Borfitz

by Deborah Borfitz In light of the Affordable Care Act and mounting pressure to reduce costs, most health systems are now either actively engaged in the health plan business or contemplating how to make their entry. In fact, they will be hard pressed to survive without taking on some level of risk for a significant Read More

What’s in a Name? Rebranding Ties Health System Together

March 1, 2013

by Sheryl S. Jackson The simultaneous unveiling of exterior signs on eight hospitals across the 29-county area signified the launch of “Vidant Health” as the new name of the health system previously known as University Health Systems of Eastern Carolina. But the name change was just an outward symbol of the rebranding process that began Read More

Ad Campaign Deploys Gas Pumps, Shopping Carts, Car Bumpers, and More to Build Employee Bonds and Create a Cohesive Public Identity

March 1, 2013

Not too long ago, a keen observer might have com­pared the facilities that make up Carondelet Health Network in southern Arizona to a group of distant relatives. Closely knit families in their individual en­vironments, they lacked a cohesive image in the larger community. The network’s biggest facilities are three hospitals – one on the east Read More

Weekly Huddles Keep Projects Moving Lean Principles Enhance Marketing Activities

February 1, 2013
Sheryl S. Jackson

by Sheryl S. Jackson The principles of lean management are ideal for health care organizations. With the core idea of maximizing cus­tomer value while minimizing waste, it might seem that marketing staff members don’t even have to make changes when their organization under­goes a lean transformation. After all, they are the organization’s experts on communicating Read More

Racing to Wellness: The Consumer’s Point of View

February 1, 2013

// By Susan Dubuque // This article is the second in a series on the role of marketing in the face of a changing health care environment. Part one looked at a new way to define “wellness” and explored what hospitals and health systems around the country are doing to prepare for the transition from Read More

Letting Go Is Hard to Do Knowing When to Leave Your Job

February 1, 2013

by Ritch K. Eich, PhD On the morning of December 12, 1941, just five days after the attack on Pearl Harbor, newly minted Brigadier General Dwight D. Eisenhower was summoned from Texas to meet with Army Chief of Staff General George Marshall. He was directed to present Marshall with a strategy within just a few Read More

How to Reach Your Target Audience When You Don’t Know Who It Is Yet

February 1, 2013

by Peter Hochstein Quick, who’s your target audience? Some health care marketers might say, “Adult women. They’re the primary decision makers when it comes to family health care.” Or “I’m building traffic for our pediatric unit. So it’s young mothers.” Or “Couples who’ve had trouble conceiving – for our fertility center.” But if you’re selling Read More

Lakeland HealthCare Focuses Its Marketing Efforts on Employees

February 1, 2013

by Michele von Dambrowski “Every little thing matters,” says Megan Yore, referring to Lakeland HealthCare’s uncompromising focus on internal communications efforts. Yore, who is director of mar­keting for the St. Joseph, MI-based health system of 4,500 employees, observes, “Our associates deserve the best brand experience that we can give them – equal to that of Read More

Growing a Cancer Care Program: Promising Ways to Spread the Word

January 1, 2013

by Deborah Borfitz For a great many hospitals, a cancer service line is a top financial priority. Programs grow in varied directions and often against the marketing din of one another. The service line reaps returns on investment based on intelligent marketing moves in addition to the quality of the program itself. When Vero Beach, Read More

Racing to Wellness: The Wellness Spectrum

January 1, 2013

// By Susan Dubuque // This article is the first in a series on the role of marketing in the face of a changing health care environment. As one of the keynote speakers at the recent Society for Healthcare Strategy & Market Development annual conference so aptly put it, “Today’s health care marketers are standing Read More

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