Your Call Center: An Untapped Source of Revenue?

Robin-Snow

“Call centers in health care used to be treated like the ugly stepchild of the health system, banished to the basement of some administrative building and populated with low-performing employees,” says Robin Snow, founder and principal of Aefinity Interactive, LLC. “Because it was seen as a necessary evil, most executives treated the call center as Read More

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Digital Strategies and the Changing Role of Call Centers: From Cost to Revenue Center

Robin-Snow

// By Robin Snow // Call centers in health care used to be treated like the ugly stepchild of the health system, banished to the basement of some administrative building and populated with low-performing employees. Because it was seen as a necessary evil, most executives treated the call center as a cost center. Under this Read More

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Proven Strategies for Turning Callers Into Patients

Ken Robbins, CEO of Response Mine Interactive

“Until recently, health care businesses often did little or no marketing as a general rule,” says Ken Robbins, CEO of award-winning digital agency Response Mine Interactive (RMI). “Now, we are experiencing a seismic shift to the point where online marketing such as paid and organic search have helped it become a clear and distinctive focus in health care. Read More

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Is Your Health System Call Center a Prospect Killer or a Conversion Machine?

Ken Robbins, CEO of Response Mine Interactive

3 Ways Health Care Marketers Can Make Sure Callers Become Patients // By Ken Robbins // Until recently, health care businesses often did little or no marketing as a general rule. Now, we are experiencing a seismic shift to the point where online marketing such as paid and organic search have helped it become a Read More

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Your Hospital Call Center: Costly “Extra” or Powerful Marketing Tool?

“A hospital ‘call center’ often has been considered an irritating expense health care organizations have to endure, because people use phones and want to reach a doctor or patient in the hospital,” Andrea Simon, Ph.D. says. “But maybe it’s time to ask, ‘What if we’ve always been wrong?’” Andrea J. Simon, Ph.D. is a corporate Read More

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Let’s Rethink Your Hospital Call Center

// By Andrea Simon, Ph.D. // A hospital “call center” often has been considered an irritating expense health care organizations have to endure, because people use phones and want to reach a doctor or patient in the hospital. But maybe it’s time to ask, “What if we’ve always been wrong?” Maybe a call center actually Read More

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