Business Development

Subtopics: Partnering, Mergers, Acquisitions, Referrals, etc.

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Focus on Recruitment and Retention: How Marketing Supports Hiring and Employee Retention

Focus on Recruitment and Retention

In this new report, you’ll discover how leading health systems use authentic storytelling, stronger internal communications, and closer collaboration across departments to support hiring and retention goals. From culture-driven recruitment strategies to creative digital campaigns, these examples offer practical ideas that can help you strengthen your organization’s workforce and employer brand.

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Advertising Showcase: Community First Health Plans Builds a Brand Around Local Care for Every Generation

Community First Health Plans Logo

// By Susan Dubuque // A colorful cast of characters represents families, children, and seniors, and helps Community First Health Plans tell a simple story about coverage that supports people through every stage of life. Discover how Community First Health Plans combined fresh creative with an integrated marketing strategy to change perceptions and achieve key business goals.

Measuring What Matters: Award-Winning Digital Marketing Campaigns

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A new Strategic Health Care Marketing member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Tuesday | August 18, 2026 | 2 p.m. Eastern

Panelists:

  • Jamie Mermelstein, vice president of digital experience, Unlock Health
  • Matt Eaves, vice president, digital marketing, University Hospitals
  • Sarah Montalbano, marketing automation manager, Ochsner Health

Moderator:

  • Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

Here are some of the topics that will be covered:

  • Showing up when patients are actively searching for answers and care options
  • Reaching patients, caregivers, and referring physicians at the right moments in their decision-making journey
  • Reducing friction between awareness and appointment while re-engaging patients who have fallen out of the funnel
  • Connecting marketing activities to patient volume, service line growth, revenue, margin, and market share
  • Building measurement frameworks that demonstrate marketing’s impact on organizational goals
  • Lessons learned from award-winning campaigns and programs

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Advertising Showcase: UChicago Medicine Invites Women to “Live Again”

UChicago Medicine logo

// By Susan Dubuque // UChicago Medicine’s “Live Again” campaign confronts stigma, builds awareness, and drives appointments for pelvic health services in Chicago’s northern suburbs. See how research-driven strategy, relatable creative, and disciplined media planning generated appointments while reshaping the conversation around pelvic health.

How Roper St. Francis Turns Physician Referral Data Into a Competitive Advantage

Shelly Aldret-Shallo

If everybody knows your name, your organization has achieved brand awareness nirvana. Roper St. Francis Healthcare has that level of name recognition if you grew up in Charleston, South Carolina. Discover how Roper St. Francis uses claims data and PRM insights to uncover opportunities, reduce leakage, and accelerate growth.

Game Plan for Winning Referrals in a Competitive Market

Hitchcock-Jean

// By Jane Weber Brubaker // If everybody knows your name, your organization has achieved brand awareness nirvana. Roper St. Francis Healthcare has that level of name recognition if you grew up in Charleston, South Carolina. Discover how Roper St. Francis uses claims data and PRM insights to uncover opportunities, reduce leakage, and accelerate growth.

AI vs. Human Insight: Who Wins in Creative Strategy Decisions?

Deb Pappas, Connecticut Children’s

// By Deb Pappas // Is AI ready to accurately predict creative strategy choices? To explore this question, Connecticut Children’s undertook a side-by-side test during the development of the next phase of creative for a brand campaign surrounding the December 2025 opening of a new patient tower. Read on to see how AI-generated research measured up.

Hospitals and FQHCs: Why Partnerships Matter Now More Than Ever

Toniann Richard, CEO, HCC Network

// By Susan Dubuque // Community Health Centers are bracing for major Medicaid cuts. Community Health Centers, including Federally Qualified Health Centers (FQHCs), have been the backbone of health care access since 1965. Hospitals and health systems have a vested interest in supporting their sustainability. Read on to see how health systems benefit by partnering with FQHCs.

Physician Relations 2.0: Pillars of a Referral Strategy Rebuild

Ashley Abbondandolo, senior director of strategic growth and development, Memorial Healthcare System

// By Devin Healy // Referrals are an indispensable source of growth for health systems and medical practices. Despite that, many of the processes and tactics around referrals have been playing catch-up in terms of modernized strategies and effective use of data. Read on to learn key success factors you can apply to your own organization.

Health Care Mergers and Acquisitions: A Strategic Guide for Marketers

Daniel Fell is senior vice president, Health, BVK

Hospital and health system mergers are nothing new for anyone familiar with health care. After a slight decline during and after the pandemic, mergers and acquisitions have picked up again. Read on to understand the current state of health care mergers and acquisitions and get an actionable playbook for marketers and strategists.

Old-School M&A Is Out; New Collaborations Are In

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// By Daniel Fell // Hospital and health system mergers are nothing new for anyone familiar with health care. After a slight decline during and after the pandemic, mergers and acquisitions have picked up again. Read on to understand the current state of health care mergers and acquisitions and get an actionable playbook for marketers and strategists.

The Way to Better Solutions, Results and Respect: A Case for the Marketing Process

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A free white paper, published by Prairie Dog

With all the pressures faced by health care marketers, it can be too easy to jump straight to tactics like launching new campaigns without properly diagnosing the root problem and crafting an evidence-based strategy. This is a risky path that can result in marketers moving forward with incorrect, misinformed or incomplete actions. Ultimately, results suffer along with the reputation of the marketing function.

This white paper shares three such examples, showing how the discipline of the marketing process (diagnosis, strategy, tactics and measurement) helped avoid misdirected and ineffective actions.

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How 12 Children’s Hospitals Are Expanding Mental Health Care to Meet Growing Demand

Boston Children’s Hospital logo

The United States is facing a national crisis in child and teen mental health. Children’s hospitals across the country are responding by building upon the care they already provide. Read on to explore 12 notable initiatives at children’s hospitals across the country working to tackle the growing challenges in adolescent mental health.

Children’s Hospitals Expand Care to Confront Adolescent Mental Health Crisis

Cincinnati Children's logo

// By Melissa Sher // The United States is facing a national crisis in child and teen mental health. Children’s hospitals across the country are responding by building upon the care they already provide. Read on to explore 12 notable initiatives at children’s hospitals across the country working to tackle the growing challenges in adolescent mental health.

What Health Systems Can Learn from Retail Health Care Failures

Matt Gove, chief marketing officer, QuickMD

// By Brian Griffin // As major retailers struggle to deliver primary care services, some health care strategy experts say the situation provides health systems with an important learning opportunity. Get insights from Matt Gove and Dan Miers on what this means, and a case study of a successful retail model adopted by Baptist Health in Kentucky.

Governance Models That Work: How 3 Leading Health Systems Align Marketing with Strategic Goals

Without a unified governance framework to guide marketing, organizations risk sending mixed messages, squandering resources, and failing to engage patients and employees and fulfill the organizational mission. Explore how three health systems use tailored governance models to align marketing efforts with strategic goals, ensuring consistent brand messaging and effective return on investments.

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