Clearing Up Brand Confusion at Georgia Cancer Center

August 9, 2018

What would you do if your ads were actually sending your customers to your competition?

Georgia Cancer Center at Augusta University recently faced this challenging scenario. Further complicating matters, the brand had gone through several name changes in recent years, leaving its target audience confused about what the health system was and what it stood for. 

Aubrey Hinkson, AVP of marketing for Augusta University Health

Aubrey Hinkson, AVP of marketing for Augusta University Health

As a part of the only public academic medical center in the state, Georgia Cancer Center incorporates teaching, state-of-the-art research (including offering clinical trials right in the community), and access to cutting-edge cancer care and treatments.

The combination creates a powerful resource for area residents. Yet until recently, many people in the service region were not aware of the breadth of the center’s expertise. Worse yet, some of them believed that Georgia Cancer Center’s ads were really for the competing facility. This translated to lots of missed opportunities.

“Our new campaign’s core message was that we can translate breakthroughs into life-changing options — to prevent, treat, and ultimately cure cancer in children and adults,” explains Aubrey Hinkson, AVP of marketing for Augusta University Health in Georgia.

With so much consolidation and rebranding in today’s health care environment, it’s easy to see how consumers can get confused. That’s why it’s incumbent on health systems to get to the heart of the issues and adjust their messages accordingly.

Read the full story now: How Georgia Cancer Center Repositioned Its Marketing Strategy to Beat the Competition

Best regards,
Matt Humphrey