Platform Helps Improve Patient Communication Channels

Kelly Faley, vice president of digital strategy, Sharp HealthCare

Sharp HealthCare in San Diego believes in expediting change. To prove it, a little more than a year ago the organization partnered with Podium, a leading customer communication and payments platform, to improve its patient communication and feedback operations through text communication and online reviews.

“Our goal was to help our patients provide timely feedback to Sharp, while also educating fellow San Diegans about the exceptional care and service that Sharp offers,” says Kelly Faley, vice president of digital strategy at Sharp.

Through a partnership with Sharp HealthCare, Podium’s platform improved patient communication channels by gathering online reviews and patient feedback. The organization then leveraged this new functionality across Sharp’s network in San Diego County.

The Sharp system includes four acute-care hospitals, three specialty hospitals, three affiliated medical groups, a health plan, and numerous outpatient facilities and programs. Sharp HealthCare is recognized for clinical excellence in cardiac, cancer, multi-organ transplantation, orthopedics, rehabilitation, behavioral health, women’s health, home health, and hospice services.

“Sharp has been an example of quality care in San Diego for more than 70 years,” says Bryan Oram, vice president of enterprise sales for Podium. “Patient relationships take time to create. With this partnership, we are able to turn those relationships and conversations into actions. This connects Sharp with its patients in a virtual sense — through a simple text message. The result is the ability to respond quickly to enhance the patient experience.”

Read the full story now and learn more: Hello Customers… Sharp HealthCare Is Listening

Best regards,
Matt Humphrey
President