Subtopics: Case Studies, Channels, Creative, Campaigns, Markets, etc.
// By Melanie Graham // Today’s media landscape is a far cry from the days of print magazine ads and TV spots. It’s fragmented across countless channels and media formats, making media planning more complex than ever. We sat down with Kara Rozek, VP, media at SPM Marketing & Communications, to learn how health care marketers can adapt to today’s media environment.
When working with a creative agency, how do you ensure the end product meets your marketing team’s expectations? John Ferin, in a new article, describes the scenario like this: “The meeting is about to begin. Your creative agency has spent days, weeks, maybe even months massaging their concepts, tactics, and messaging into the perfect presentation. Read More
// By John Ferin // The meeting is about to begin. Your creative agency has spent days, weeks, maybe even months massaging their concepts, tactics, and messaging into the perfect presentation. You can see the beads of sweat forming on the presenters’ foreheads, signaling something big is at stake. The speakers speak, the slides begin to roll, and the ideas … miss the mark. There’s no way around it: The presentation fell short of expectations.
In the middle of the pandemic, Michigan Medicine launched a new brand campaign, Michigan Answers, spearheaded by Rose Glenn, the organization’s chief communications and marketing officer. In explaining the meaning of the campaign, the branding guidelines emphasize, “At Michigan Medicine, we believe there’s a difference between an answer and a Michigan Answer. Michigan Answers are Read More
// By John Marzano // The politics surrounding gun ownership and control are infinitely polarizing. Yet, one truth believed by all Americans is that the use of guns and other weapons to inflict mass casualties and destruction of human life has no place in a peaceful, civilized society. Especially when it pertains to our children — our future. “Gun violence is now the leading cause of death for children and adolescents,” said Michael Dowling, president & CEO of Northwell Health, kicking off this year’s Gun Violence Prevention Forum in February. Since 2019, Dowling has put himself and New York’s largest health system at the forefront of leading a coalition of more than 1,000 hospital and health system partners to raise broad awareness of the crisis of gun violence.
// By Jane Weber Brubaker // In the middle of the pandemic, Michigan Medicine launched a new brand campaign, Michigan Answers, spearheaded by Rose Glenn, the organization’s chief communications and marketing officer. In explaining the meaning of the campaign, the branding guidelines emphasize, “At Michigan Medicine, we believe there’s a difference between an answer and a Michigan Answer. Michigan Answers are found where more than 100 years of teaching, research and patient care intersect with an endless curiosity and passion for changing patients’ lives for the better. Michigan Answers come with confidence.”
Let’s talk about something that often isn’t talked about enough in the health care industry: health care stigma. But more specifically, the role marketing can play in impacting social stigma around medical conditions. If you’re embarrassed by your medical diagnosis, you will probably keep it hidden. You may not seek help, or if you do, Read More
// By Cheryl L. Serra // If you’re embarrassed by your medical diagnosis, you will probably keep it hidden. You may not seek help, or if you do, you may find under-the-radar, less-credentialed and less-qualified people. You likely won’t talk about your condition with others in your social circles, further limiting the availability of helpful resources and information you receive. Your medical care will likely suffer. An often undiscussed symptom of many conditions is the stigma attached to them that results in secrecy and shame around the diagnoses. Some of these include mental health and substance abuse issues, and smoking-related lung cancer.
As a health care marketer, you’re acutely aware of how important it is to not only acquire patients and drive patient volume, but also to engage and retain those patients in order to establish long-term brand loyalty and improve ROI. The history of service-line promotion dates back to the early 1980s when marketers built brand Read More
// By John Marzano // The history of service-line promotion dates back to the early 1980s when marketers built brand awareness of their organizations’ high-end specialty care using visual and emotional imagery to display the prowess of their services, physicians, and organizations. Marketing terminology referenced centers of excellence, and promoted an organization’s distinction as the largest, highest quality, best, or first program in almost all health care marketing and advertising.
Health care brand positioning requires more than a clever tagline or slogan. It requires a strategy and rallying cry that inspires an organization and connects a community. It’s rare in marketing that you get to start from scratch on anything. Wherever you jump on the moving train, that’s your starting point, complete with legacy systems Read More
Brand positioning is more than a clever tagline or slogan. It’s a strategy and rallying cry that inspires an organization and connects a community. // By Jane Weber Brubaker // It’s rare in marketing that you get to start from scratch on anything. Wherever you jump on the moving train, that’s your starting point, complete Read More
Nurse recruitment is vital to the growth and survival of every health care organization today. A successful nurse recruitment effort requires that departments break down the silos and come together to ensure that best practices from operations, human resources, internal communications, marketing strategy, and analytics are brought to the table. So what does it look Read More
// By Susan Dubuque // Nurse recruitment is vital to the growth and survival of every health care organization today. Here’s how one health system combined the talents of two disciplines — marketing and HR — to tackle it together.
Does your organization invest heavily in generating leads through your marketing channels — social media, website optimization, paid search — only to have little new-patient growth? If so, you may have a prospective patient ghosting issue in your patient pipeline. Ghosting is when a valid lead who has taken some kind of action — a Read More
If you spend scarce marketing dollars to attract new patients to your high-margin service lines only to have them ghost you, a solution may be within your REACH. // By Jessica Walker // Does your practice invest heavily in generating leads through your marketing channels — social media, website optimization, paid search — only to Read More
View from the C-Suite: Heather Geisler, Executive Vice President and Chief Marketing Communications and Experience Officer, Henry Ford Health A strong brand acts as a unifying force to express the shared values of an organization. // By Jane Weber Brubaker // When Heather Geisler joined Henry Ford Health two years ago as executive vice president Read More
We’re all storytellers these days. Well-told stories have the power to influence behaviors and decisions. We tend to “lend an ear” to our neighbors. Community experiences matter, which is why tapping former patients from small towns and cities across a vast geographic service area made perfect sense to Geisinger for its health care brand journalism Read More
Patients speak from the heart about their health care experience at Geisinger in unscripted videos shot from their hometown. “What’s more powerful than that?” asks the health system’s marketing chief. // By Marcia Simon, APR // We’re all storytellers these days. Well-told stories have the power to influence behaviors and decisions. We tend to “lend Read More
Welcome to a new age of “Post Health System Brands.” This is another way of saying that moving a brand beyond the product offered to deeper meaning is now expected by consumers as well as by the workforce and the communities where they live, work, and play. Health system brands have been built the same Read More
A strong and sustaining health system brand is a living organism. It is conceived from the system’s mission, vision, values, and strategic plan. It is hatched from empathy. It is nourished and allowed to flourish when expressed in one voice. So how does a health system bring its brand to life? What steps must be Read More
// By John Marzano // Health system brands have been built the same way for 40 years, with a focus on self-promotion: If you get sick, we’re the absolute best to treat you and get you on the road to recovery. But if the past two-plus years have taught us anything, it’s that this approach may no longer be enough to carry us into the future.
// By Susan Dubuque // Three years ago, Renown Health senior leadership set out to update the strategic plan for the health system, and Suzanne Hendery, chief marketing, communications & customer officer, was asked to craft a brand platform to reflect the new organizational direction. Learn what steps she took to craft a highly successful brand strategy.
As a health care marketer, how do you get a consumer to care about where she goes for her mammogram? About one in eight women will develop invasive breast cancer in her lifetime. Studies have found that having screening mammography reduces breast cancer mortality by 40 percent in women of average risk between the ages Read More
A message on a pink napkin delivered with your food truck order highlights convenience for workers in downtown Richmond. // By Althea Fung // About one in eight women will develop invasive breast cancer in her lifetime. Studies have found that having screening mammography reduces breast cancer mortality by 40 percent in women of average Read More