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The Patient Journey in a ChatGPT Health World

shcm march webinar

A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

In today’s digital-first healthcare environment, the path from a patient’s first concern to the exam room is no longer linear. It is shaped by AI-driven search, conversational tools like ChatGPT, and a growing demand for transparency, speed, and credibility.

Wednesday | March 25, 2026 | 2 p.m. Eastern

Your Presenters:

  • Amanda Todorovich, Enterprise Executive Editor of Digital Marketing at Cleveland Clinic
  • Christine Albert, former Chief Experience Officer/CMO at LCMC Health, and Principal of Adams Street Consulting
  • Steve Leibforth, Managing Director, Castle Connolly Top Doctors & Hospitals
  • Leonard Achan, CEO of LiveonNY and former C-Suite exec at HSS/Mt Sinai

Moderated by:

  • John A. Marzano, JAM3 Strategic Marketing & PR, LLC

Presenters

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A Blueprint for Stability: Inside the University of Toledo Medical Center’s Culture-Driven Strategy for Nursing Recruitment and Retention

Kurt Kless, chief nursing officer, University of Toledo Medical Center

// By Susan Dubuque // At the University of Toledo Medical Center (UTMC), leaders are focused on strengthening what matters most: supporting nurses, building trust, and creating a place where people want to stay and grow. Learn more about UTMC’s approach, results achieved, and tactics you can adopt to strengthen your recruitment and retention efforts.

Advertising Showcase: Building Community Support to Elevate Children’s Health Care

Children's Hospital VCU logo

// By Susan Dubuque // Children’s Hospital of Richmond at VCU and Children’s Hospital Foundation share a marketing and fundraising story shaped by grit, creativity, and a deep sense of community ownership. See what came next: a coordinated effort between philanthropy and marketing and the ad campaign that brought their shared story to life.

What Comes Next: A 2026 Forecast from Health Care Marketing’s Front Lines

Daniel Fell is senior vice president, Healthcare at BVK

// By Danny Fell // Health care marketing is entering 2026 at an inflection point. AI is no longer an emerging capability. It is a structural force reshaping how patients search, choose, access, and trust health care. In this article, 10 health care marketing leaders weigh in on key priorities for 2026.

CRM in Action: Building Smarter, More Integrated Programs

A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

From operational readiness to data governance and cross-functional alignment, we’ll explore what it really takes to build CRM programs that move the needle across patient engagement, referral growth, and system-wide visibility.

Wednesday | February 25, 2026 | 2 p.m. Eastern

Your Presenters:

In this webinar, you’ll learn how to:

  • Identify and prioritize CRM use cases that align with organizational goals, including growth, retention, and value-based care initiatives
  • Avoid common data and campaign missteps by improving integration and governance
  • Design CRM strategies that engage both consumers and referring physicians
  • Build the cross-functional alignment needed for long-term success
  • Translate insights into action, whether you’re launching, scaling, or refining your CRM

Presenters

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How Digital Marketing Helped Power a Parkinson’s Research Movement

Holly Teichholtz, chief marketing officer, The Michael J. Fox Foundation

Across a global network of medical centers, The Michael J. Fox Foundation leads a research initiative reshaping how we study, detect, and hope to stop Parkinson’s disease. Discover how a thoughtful marketing strategy helped build the study that’s changing what we know about Parkinson’s.

2 Inspiring Grassroots Fundraising Initiatives Driving Cancer Research and Care

Caitlin Fink, vice president, The Jimmy Fund

In an era of shrinking reimbursements and rising costs, philanthropy has become an essential lifeline for hospitals and health systems, with donors contributing more than $20 billion to U.S. hospitals each year. Discover how philanthropy mobilizes communities and provides millions of dollars in essential funding for cancer research and patient care.

Cincinnati Children’s Elevates Physician Engagement with Specialty Impact Reports

Amy Okin, manager, marketing and insights, Cincinnati Children’s

By transforming annual specialty updates into dynamic digital impact reports, Cincinnati Children’s builds awareness, strengthens its national reputation, and fosters connections across the physician community. Read on to explore the making of Cincinnati Children’s Accomplishment Reports and the lessons they offer for organizations looking to boost physician engagement.

Reflections on 25 Years in Health Care Marketing and What the Future Will Bring

Alan Shoebridge

// By Alan Shoebridge // Chris Bevolo, author of “Joe Public Doesn’t Care About Your Hospital,” shares his thoughts on the evolution of health care marketing in this Q&A. Here’s how he sums it up: “At the end of the day, we need to make things better, whether it’s marketing, health care, or the world.”

Leadership Lessons from Virtua Health CEO

Dennis Pullin, CEO, Virtua Health

// By Jane Weber Brubaker // Character matters in Dennis Pullin’s 2025 book Suited for Leadership: How to Show Up with Purpose to Have a Lasting Impact. Here, we share a few nuggets from Pullin’s wisdom and how his leadership spreads out from Virtua Health to the community it serves and benefits the industry as a whole.

2025 eHealthcare Leadership Awards Winners Announced

eHealthcare Awards logo

// By Susan Dubuque // Winners of the 2025 eHealthcare Leadership Awards were announced on November 9 at an awards presentation held during the Healthcare Internet Conference. More than 270 organizations were recognized for their outstanding work. Winners of Platinum, Gold, Silver, and Distinction awards represent 18 industry classifications, from hospitals and health systems to pharmaceutical firms.

Running Toward Hope: How Communities Power Cancer Research and Care

Amanda Napolitano, executive director, The DONNA Foundation

// By Susan Dubuque // In an era of shrinking reimbursements and rising costs, philanthropy has become an essential lifeline for hospitals and health systems, with donors contributing more than $20 billion to U.S. hospitals each year. Discover how philanthropy mobilizes communities and provides millions of dollars in essential funding for cancer research and patient care.

4 Emerging Themes in Health Care Brand Storytelling

Stephanie Wierwille, executive vice president of engagement, BPD

As consumer expectations rise and attention spans shrink, traditional messaging about excellence and empathy is no longer enough. Today’s audiences are tuning out institutional voices and tuning in to brands that feel authentic, emotionally relevant, and boldly human. Here, industry leader Stephanie Wierwille offers insights into creating a compelling brand story.

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