After COVID-19: What’s Next for Marketing?

A Strategic Health Care Marketing webinar on demand for marketers, communicators, and strategists at hospitals, health systems, and physician groups

Your Presenters:

• James Blazar, Executive Vice President and Chief Strategy Office, Hackensack Meridian Health
• Dalal Haldeman, PhD, CEO, Haldeman Marketing LLC
• Catherine Harrell, Chief Marketing Officer, Franciscan Missionaries of Our Lady Health System

Moderated by:

• David Marlowe, Principal, Strategic Marketing Concepts

Watch Now »

Consider Leveraging the Vaccine Rollout as Part of Your Community Health Positioning

“Coming off an incredibly challenging 2020, health care marketers face a potentially rocky start to the new year,” says Danny Fell, a senior strategist with Optum’s innovation team. “Positive factors, like revolutionary new COVID-19 vaccines, are coming up against the ongoing reality of a pandemic that is still very much with us across many parts Read More

Don’t Abandon Traditional Media Marketing Just Yet

While many health care marketers seek to limit their media outlets, the reality is that successful marketing plans need to incorporate a blend of many efforts to produce a desired reach, frequency, and outcome. Here’s an excerpt from John Gonda’s new article on this topic: For many years, hospitals have used traditional media outlets such Read More

Where Health Care Marketers Should Focus in 2021

// By Danny Fell // Marketers can help their organizations thrive in an increasingly competitive environment by introducing creative “outside the box” approaches that will help accelerate change. Coming off an incredibly challenging 2020, health care marketers face a potentially rocky start to the new year. Positive factors, like revolutionary new COVID-19 vaccines, are coming Read More

Traditional and Digital Media: Why You Need Both

// By John Gonda // While many health care marketers seek to limit their media outlets, the reality is that successful marketing plans need to incorporate a blend of many efforts to produce a desired reach, frequency, and outcome. For many years, hospitals have used traditional media outlets such as newspapers, direct mail, radio, and Read More

How Data-Driven Marketing Fuels Brand Strategy

More than ever, it’s important for health care executives to understand that broad brand strategy alone doesn’t drive business. Successful service-line growth campaigns are based on insights from marketing and consumer data. Without direction from digital marketing data, health care organizations will struggle even more in the post-pandemic world. Brand/MarCom strategist John Marzano recently spoke Read More

When To Downplay the News of a Name Change

“In some cases, letting your ads ignore the news about [your hospital’s] name change can be a smarter move than headlining it,” notes SHCM contributor and veteran copywriter Peter Hochstein. While this may seem hard to believe, he makes his case with the real-life story of the hospital formerly known as the Floating Hospital for Read More

Brand and Demand Go Hand in Hand in Today’s Marketing Landscape

// By Jared Johnson // More than ever, it’s important for health care executives to understand that broad brand strategy alone doesn’t drive business. Successful service-line growth campaigns are based on insights from marketing and consumer data. Without direction from digital marketing data, health care organizations will struggle even more in the post-pandemic world. Brand/MarCom Read More

New Technology Helps Target Health Disinformation at the Source

As marketers, we spend time and resources to take full advantage of the internet. We want our content to show up at the top of the search results page. We want our brand to be trusted. We want our physicians to be the ones patients find and choose. But as we’ve seen over the past Read More

Your hospital changes its name. Should it advertise that fact? Or spend its ad dollars on something else? Don’t answer until you read this.

// By Peter Hochstein // In some cases, letting your ads ignore the news about a name change can be a smarter move than headlining it. Here’s a case in point. It all seemed like a brilliant idea back in 1895. Fresh sea air is good for you, right? All that bracing oxygen and salt Read More

Fighting the Infodemic: How a Browser Extension Separates Fact from Fiction

// By Jane Weber Brubaker // As marketers, we spend time and resources to take full advantage of the internet. We want our content to show up at the top of the search results page. We want our brand to be trusted. We want our physicians to be the ones patients find and choose. But Read More

How an Investment in Billboard Marketing Is Paying off for One Health System

Do you read billboards when you’re driving? If you do, you’re not alone. According to the 2019 Nielsen out-of-home advertising study, eight out of 10 Americans consciously look at billboard messages. As technology evolves, more and more advertisers turn to digital billboards — a computer-controlled display that shows advertisements on a rotating basis — to Read More

2021 Will Be Difficult: A Flexible Plan Is Key

// By Alan Shoebridge // Predicting the future is always a dicey proposition, but from a marketing perspective it has generally been sort of, well, predictable. Most experienced professionals know how to prepare for an upcoming year with the general acceptance that a few minor bumps along the road will always come up. I know Read More

Can You Leverage the Anxious Language of a Pandemic to Build a Stronger Hospital Brand? Here’s What Nemours Children’s Health System Did

// By Peter Hochstein // You might think that co-opting language associated with COVID-19 could scare people away. Instead, it called attention to advertising that helped to reassure worried parents. Let’s clearly state a few factual negatives first. Tilt, the advertising agency behind the campaign you’re about to read about, is not the same Tilt Read More

Louisiana Health System’s Digital Billboard Strategy Gives New Meaning to “Owned Media”

// By Althea Fung // Switching from renting to owning digital billboards gave Willis-Knighton Health System ultimate control over messaging. Do you read billboards when you’re driving? If you do, you’re not alone. According to the 2019 Nielsen out-of-home advertising study, eight out of 10 Americans consciously look at billboard messages. As technology evolves, more Read More

Mount Sinai Goes Back To Basics With New Definition of MarCom

As the marketing communications function has grown in health care over the years, many hospital systems find their MarCom organizations continually growing in responsibility and staff size, with no master plan for how everyone will work together. David Feinberg, senior vice president and chief marketing and communications officer of Mount Sinai Health System, and Karen Read More

How Technology Is Saving the Graduate Medical Education Interview Season

Jason Reminick, MD, MBA, MS was stranded. In the fall of 2012, the then fourth-year medical student was gearing up for a series of residency interviews when Hurricane Sandy, a Category 3 hurricane, came barreling through the Northeast, making it impossible for him to attend his in-person interviews in New York City. “All the bridges Read More

Pandemic, Election, Disruption, and Innovation: SHSMD’s Snapshot of What’s Happening in Our World

// By Jane Weber Brubaker // SHSMD hosted Part I of its annual conference virtually this year, convening cross-functional thought leaders spanning the industry to reflect on the many twists and turns of 2020. A second conference, SHSMD Connections Bytes, also will be held virtually October 27-28. In mid-September, the AHA Center for Health Innovation Read More

Mount Sinai Creates High-Functioning MarCom Organization by Simplifying Structure

// By Sheryl S. Jackson // As the marketing communications function has grown in health care over the years, many hospital systems find their MarCom organizations continually growing in responsibility and staff size, with no master plan for how everyone will work together. David Feinberg, senior vice president and chief marketing and communications officer of Read More

How to Prep Your Graduate Medical Education Programs for a Virtual Interview Season

// By Althea Fung // Jason Reminick, MD, MBA, MS was stranded. In the fall of 2012, the then fourth-year medical student was gearing up for a series of residency interviews when Hurricane Sandy, a Category 3 hurricane, came barreling through the Northeast, making it impossible for him to attend his in-person interviews in New Read More

Your CEO’s Trust Is Essential to Your Success

Trust. Respect. Transparency. These are the words that describe how a good relationship between the CMO and CEO can lead to effective investment in marketing communications. “It is important to listen and ask questions of the CEO and other C-suite members to discover what is important to their stakeholders,” says Christine Albert, senior vice president, Read More

Who’s Looking Out for Consumers’ Health Care Interests These Days?

“We’ve been exposed!” exclaims Lindsay Resnick, executive vice president at Wunderman Thompson Health. “COVID shined a bright light on American health care — the best and the worst: gaps in its value chain, disparities in communities, advances in technology, changes in consumer behavior, and a culture of collaboration in crisis.” Resnick says health care consumers Read More

Chief Marketing Officers — Your CEO Is Counting on Your Expertise

View From the C-Suite: Greg Feirn, CEO; and Christine Albert, SVP; Marketing & Communications, LCMC Health Anthony D. Slonim, MD, DrPH, CEO; and Suzanne Hendery, Chief Marketing & Customer Officer; Renown Health // By Sheryl S. Jackson // Strong relationships between CEOs and CMOs help organizations align on a shared vision, invest in the right Read More

Four Challenges Facing Health Care Marketers in COVID Recovery

// By Lindsay R. Resnick // Consumers want to know, “Who’s going to do the right thing when it comes to my health?” We’ve been exposed! COVID shined a bright light on American health care — the best and the worst: gaps in its value chain, disparities in communities, advances in technology, changes in consumer Read More

Los Angeles Archrivals Team Up for the Greater Good

Los Angeles is home to many world-class health care organizations, and they compete vigorously for the same patients. But even in a competitive market, joining together for the greater good may be the best way to get an important message across to the community. “It became apparent early on that people were not accessing health Read More