Sales and Promotion

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Navigating a Health Care Rebrand: A Guide to Managing Your Assets

Brian Bekins

A successful health care rebrand requires two things: effective project management and clear communication. Your brand is more important than ever, especially for organizations seeking to be recognized over an expanding number of marketing platforms and sales channels. Shifts in the market, mergers and acquisitions, and other company changes also drive the need for brand Read More

Don’t Drop the Ball: How to Track and Update Assets During a Rebrand

// By Brian Bekins // Your brand is more important than ever, especially for organizations seeking to be recognized over an expanding number of marketing platforms and sales channels. Shifts in the market, mergers and acquisitions, and other company changes also drive the need for brand updates. It’s why 75 percent of companies have undergone a rebrand since 2020.

How to Crack the Code on Media Strategy and Channel Mix

WellSpan Health’s omnichannel media approach had a dramatic impact in a highly competitive marketplace. Learn how you can use intent-based planning to guide your media strategy and drive results.

A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

Presented on September 7, 2023

Your Presenters:

  • Jason VanDiver, Vice President of Communications, WellSpan Health
  • Andrea Becker, Senior Director of Marketing, WellSpan Health
  • Daniel Wiggins, Director of Digital Media, SPM Marketing & Communications
  • Maggie Checinski, Integrated Media Director, SPM Marketing & Communications

Jason-Vandiver Andrea Becker Maggie Checinski

Watch Now »

Should You Spend Your Media Budget on Branding or Acquisition?

Jerry Hobbs, president and chief strategy officer at Prairie Dog

// By Jane Weber Brubaker // Health care marketers are sometimes on the defensive when proposing budgets to their CEOs and CFOs, feeling the pressure to justify the expense and project the expected return on investment — especially for “softer” initiatives like brand building.

How to Navigate Today’s Fragmented Health Care Media Landscape

Kara Rozek, VP, media, SPM Marketing & Communications

Today’s health care media landscape is drastically different from the era of print magazine ads and TV spots. It is now characterized by a fragmented array of channels and diverse media formats, which has made media planning more complex than ever. Do you recall what media buys looked like five, 10, or even 20 years Read More

Meeting the Right People at the Right Time in a Fragmented Media Universe

Melanie Graham

// By Melanie Graham // Today’s media landscape is a far cry from the days of print magazine ads and TV spots. It’s fragmented across countless channels and media formats, making media planning more complex than ever. We sat down with Kara Rozek, VP, media at SPM Marketing & Communications, to learn how health care marketers can adapt to today’s media environment.

HMPS 2023: Join the Crowd in Austin, April 17-19

Jane Weber Brubaker

// By Jane Weber Brubaker // If you’re ready to roll up your sleeves, unwind, and soak up some inspiration for your biggest challenges, the 2023 Healthcare Marketing & Physician Strategies Summit (HMPS23) is tailor-made for you. This year’s conference reflects input from a wide range of professionals who helped shape each of the six content tracks. As a result, the program reflects the “voice of the customer,” with sessions that speak directly to the areas of greatest need.

How UAMS Stays in Touch with Referring Providers

Keith Whitworth, director of marketing, University of Arkansas for Medical Sciences (UAMS)

// By Jane Weber Brubaker // Marketing is all about understanding the needs of your market and finding ways to show how your product or service is the best solution for meeting those needs. As marketers, you know that part of your challenge is keeping your solution top of mind when people are in the consideration phase. If your service is not visible, chances are you won’t be considered.

What to Expect From WebMD’s Acquisition of Mercury Healthcare

Jeff Herman, senior vice president of product management, Mercury Healthcare

When WebMD announced its acquisition of Mercury Healthcare in June 2022, the press release focused on patient engagement solutions. The headline reads “WebMD Health Corp. Acquires Mercury Healthcare, Building on Leadership in Patient Engagement Solutions.” But we learned that WebMD’s strategic vision is broader, also encompassing provider engagement. In a video explaining the vision, Ann Read More

WebMD and Mercury Healthcare: What the Acquisition Means for Physician Strategies

Jane Weber Brubaker

// By Jane Weber Brubaker // When WebMD announced its acquisition of Mercury Healthcare in June 2022, the press release focused on patient engagement solutions. The headline reads “WebMD Health Corp. Acquires Mercury Healthcare, Building on Leadership in Patient Engagement Solutions.” But we learned that WebMD’s strategic vision is broader, also encompassing provider engagement. In a video explaining the vision, Ann Bilyew, general manager and senior vice president of WebMD Provider Services, states that physician referral management “is similar to the patient journey in that it is about understanding each individual physician’s unique preferences and learning how to reach them in the key moments of care.”

Physician Relations: Increasing Referrals and Driving Growth

Kriss Barlow, RN, MBA, principal at Barlow McCarthy

Connections between hospitals and doctors working outside the hospital aren’t as strong as they used to be. “So many organizations have realized we have completely lost touch with our primary care physicians,” says Kriss Barlow, RN, MBA, principal at Barlow McCarthy. “They don’t come to the hospital, they use hospitalists.” The pandemic has added to Read More

The Role of Physician Relations in Driving Growth

Jane Weber Brubaker

// By Jane Weber Brubaker // Connections between hospitals and doctors working outside the hospital aren’t as strong as they used to be. “So many organizations have realized we have completely lost touch with our primary care physicians,” says Kriss Barlow, RN, MBA, principal at Barlow McCarthy. “They don’t come to the hospital, they use hospitalists.” The pandemic has added to the challenges. “Everything changed with COVID,” she says. “Now, if a liaison sees the same office person two visits in a row, it’s a surprise, so you’re starting over with relationship building, even to get in.”

Five Ways to Stop Patient Prospects from Ghosting You

Jessica Walker is founder and CEO of Care Sherpa

If you spend scarce marketing dollars to attract new patients to your high-margin service lines only to have them ghost you, a solution may be within your REACH. // By Jessica Walker // Does your practice invest heavily in generating leads through your marketing channels — social media, website optimization, paid search — only to Read More

What is the Role of Marketing in Driving Growth for a Health Care Organization?

Sandra Mackey, Chief Marketing Officer, Bon Secours Mercy Health

“Growth means different things to different organizations at different times,” says Daniel Fell of Optum. “One thing is very clear, though. The role of marketing has never been more critical.” Here’s an excerpt from Fell’s new article: We recently turned to several leading health care marketers across the country, representing a variety of health care Read More

Why Health Systems Must Manage and Accelerate Growth Going Forward

“Growth is important for every organization,” says Daniel Fell of Optum. “Whether it’s for-profits or not-for-profits, start-ups or established market leaders, every business depends on some level of growth to succeed in the near term. Growth is also essential to long-term sustainability, especially when navigating dynamic markets and overcoming unforeseen market disruptions.” Here’s an excerpt Read More

Sneak Peek at HMPS 2022

Judy Neiman, president, the Forum for Healthcare Strategists

Looking to recharge and reconnect? Head to the 27th Healthcare Marketing and Physician Strategies Summit in Salt Lake City, May 16-18. Not only will you finally be able to emerge from the metaverse of nonstop Zoom meetings and spend quality time with your peers — in person — the lineup of sessions will give you Read More