Each week we email a tip or news that we are covering in Strategic Health Care Marketing. You can view the archives of this weekly ezine below.
UC Irvine Health is a California hospital system with 411 licensed beds that handles 19,243 patient admissions and 561,000 medical center visits a year—while defending against plenty of competition. There are more than 20 other hospitals in Orange and neighboring Los Angeles County, including Cedars Sinai, UCLA, USC, and City of Hope. The goal? To Read More
Consumers want ease, convenience, and price transparency when purchasing health care—all the things they have when purchasing everything else. This means they are now assuming a more active role managing their health care decisions through participation in consumer-directed health plans (CDHPs), which have been around for about 10 years, and more recently through public and Read More
While many hospitals grapple with how best to use their social media efforts, Advocate Health Care in Illinois leads by example. This faith-based health delivery system has developed a comprehensive social media strategy that supports its broader communications goals on multiple levels. As the largest health system in Illinois, and one of the top five Read More
Hill Country Memorial (HCM) in Fredericksburg, TX—a nonprofit organization serving a rural area with a population of just 10,000—might seem like a long-shot for a prestigious national award. Nonetheless, HCM was one of just four organizations nationwide to receive a 2014 Malcolm Baldrige National Quality Award for achieving excellence in its efforts. Back in 2007, Read More
In a new SHCM article, Stewart Gandolf, CEO of Healthcare Success Strategies, writes that: Clinical service department profitability is a constant challenge for hospitals. That’s nothing new. What’s changed, however, is just about everything else. He explains how patients, newly empowered, now regard medical services through the critical eyes of retail shoppers. Health care reform, Read More
While it may seem like any time of year is a good time to spread the word about your health care system, the open enrollment period under the Affordable Care Act presents a particularly prime opportunity. This is a time of year when even people in good health have reason to pay extra attention to Read More
Many hospitals are acquiring physician groups at a rapid pace. But in the operational process of incorporating new practices into the larger organization, it’s crucial that hospitals don’t lose sight of their end goal: getting a good return on their investment. Daniel Weinbach of the Weinbach Group, Inc., in Miami, FL, points out that all Read More
Satisfied patients are a powerful marketing tool for health care organizations, as one hospital learned when it overhauled the scheduling and management of its operating rooms (ORs). The efforts led to increased efficiency and patient satisfaction and helped boost profitability. Dr. Adam Blomberg, Vice Chief of Anesthesiology and Co-Medical Director of the Surgical Services Executive Read More
Welcome to the fifth and final installment in our welcome series. (You can read the previous installments here.) Over the past several days, we’ve tried to give you a small sampling of all the great information we provide, from exclusive stories on brand management to in-depth case studies of successful health care marketing campaigns around Read More
Hello! Thanks for continuing to follow along in our ezine welcome series. If you missed any of the previous installments, you can check them out here. Brand management is a huge concern for many health care organizations these days, particularly given the trend toward consolidation of facilities and service lines. So we’re giving you a Read More
We’re back—and today we’ve got something special for you. (If you missed the first or second installments in our series, you can read them here.) Peter Hochstein is a veteran New York copywriter, and he’s written for some of the biggest and best in the industry. Over the years, his employers have included Ogilvy, Benton Read More
Hello again! We’re back with Part 2 of our welcome series. (If you missed Part 1, you can read it here.) Today, I’m asking for a favor. Will you tell me about your work? Specifically, I’d like to know: What are the 3 biggest challenges you face in your health care marketing efforts? Even if Read More
I’m pleased to welcome you to the brand-new Strategic Health Care Marketing weekly ezine. As you may be aware, my company, Plain-English Media, acquired Strategic Health Care Marketing and eHealthcare Strategy & Trends this summer from Health Care Communications. (If you’re interested, you can read the official press release about the acquisition.) For over 30 Read More