SHCM Editor, Author at Strategic Health Care Marketing

0 Food for Thought: Regional Health System Cooks Up Outreach and Education Efforts for High-Risk Residents

// By Lisa D. Ellis // In southeast Massachusetts, residents can shop for fresh fruit and produce at community farmers markets sponsored by Southcoast Health. This is part of Southcoast Health’s commitment not only to take care of its patients but also to protect the health of a high-risk community. And in the process of Read More

0 Florida Hospital Creates Residential Wellness Community

Initiative Builds on Commitment to the Health of Area Residents and Helps Attract Talented Staff // By Lisa D. Ellis // While most health care systems today are going to great lengths to promote healthy living for patients and staff, Florida Hospital in Orlando is extending its visions beyond the confines of its medical campus, Read More

0 How Opening the Doors to Inbound Health Care Marketing Can Draw In More Patients

What if your flagship hospital were directly across the street from your biggest—and most worthy—competitor? Would that threaten your market share? It could for some community hospitals, but this doesn’t seem to be the case for Mon General Hospital in Morgantown, West Virginia.

0 Yes, Your Newsletter Can Still Be Relevant: How One Community Hospital Rewrote Its Own Story—and How You Can, Too

// By Lisa D. Ellis // Publishing your health care organization’s print newsletter can be a time-intensive—and costly—endeavor. You may wonder if it’s really worth the investment, since the results can be challenging to measure. With people increasingly getting their news and health information online, you could even be tempted to retire your print efforts. Read More

0 Does Your Hospital’s Newsletter Need a Makeover?

// By Lisa D. Ellis // This article is part 2 of Yes, Your Newsletter Can Still Be Relevant: How One Community Hospital Rewrote Its Own Story—and How You Can, Too.

0 Speechless in Toledo: A Group Medical Practice Ad Compared Its Prices to Those of Local Hospitals. But Suddenly, Nobody Seems Willing to Talk About It.

Notable Health Care Advertising // By Peter Hochstein // Early this year, a group medical practice called the Toledo Clinic in Toledo, Ohio, got what must have seemed like a bright marketing idea. With the help of a mom-and-pop advertising agency called Modern TECHnique in Avon, Ohio, the clinic ran a full-page ad in the Read More

0 The Proof Is in the Pudding: Educational Campaign Mixes Up a Winning Recipe to Promote New Pediatric Hospitalists

// By Lisa D. Ellis // Sometimes simple messages can be the most effective. That’s what Signature Healthcare learned recently when it set out to promote a new relationship with The Floating Hospital for Children at Tufts Medical Center. This partnership brings highly respected Boston pediatric specialists to Signature Healthcare Brockton Hospital (about 25 miles Read More

0 How Louisiana’s Ochsner Health System Turned Dry Statistics into a Powerful TV Campaign

Notable Health Care Advertising // By Peter Hochstein // This is a story about a hurricane, a hospital system, and two advertising campaigns. It’s gleaned primarily from an interview with Kerry Graham, Vice-Chairman and CEO of Bohan Advertising in Nashville, Tennessee. Bohan was the advertising agency for the hospital system, Ochsner Health System, from 2007 Read More

0 Sending a Clear Message: Content Still Reigns Supreme

// By Jason Skinner // The decision process of a health consumer is changing, and as a health care marketer you must understand how to find and engage your audience using the power of content marketing. Consumers are bombarded with an average of 5,000 marketing messages a day. New research shows the average attention span Read More

0 The 3 Pillars of Successful Health Care Marketing; Lessons from Recent Neuroscience

Neuroscientific research is helping marketers better understand how to reach the inner recess of our audience’s brain, which, because it has been evolving for millennia, still makes decisions better suited for survival on the savannas of Africa than in today’s world of modern health care. Understanding the subtle nuances of neuroscience—and the evolutionary-biased brain—will provide Read More

0 Secret Shoppers Provide Key to Unlocking Customer Improvement Efforts for Health System

How to Embrace a Similar Strategy … and Keep Patients Coming Back // By Lisa Ellis // Ever wished you could get a bird’s eye view of what your competition is doing so you could use the information to sharpen your own efforts and make them more effective? Some health systems are turning to secret Read More

0 Leading Health Care in the Future

// By Ritch Eich // In my youth, I played several sports, like many boys of my generation. My friends and I didn’t know what sports camps or private lessons were. Often, our playing field was the street or an abandoned field next to the train tracks by an old cannery used to store excess Read More

0 Match Play: Rework Your Internal Culture to Match Your External Marketing Messages to Score More Points in the Marketplace

Stephanie Hungerford, Director of Healthcare Marketing for Core Creative

// By Lisa Ellis // “Say it. Live it.” This concept sounds simple, right? But do you and your employees really live up to the messages you regularly send to your audience? If you’re like many health care groups around the nation, you may have a serious disconnect between how your internal culture operates and Read More

0 It’s Personal: How One Woman’s Story Helped Spread the Word About a Community Hospital’s Oncology Services

// By Lisa Ellis // “I have breast cancer. I need a mastectomy. Possibly more. I found out earlier today, and my mind is still reeling …” These words are from the journal of a 38-year-old woman named Megan, who lives in Lawrence, Kansas, and recently went through a roller coaster of emotions after being diagnosed with Read More

0 How One Company Used a Prototype Launch to Create a Media Frenzy—and What You Can Learn From Its Example

// By Lisa Ellis // Everyone who works in public relations or marketing knows how difficult it can be to get good media coverage for a product or event. So when Philips, a leading technology company that creates innovative products and solutions in health tech, decided to try to generate publicity for a proof-of-concept solution Read More

0 Meet the Millennials: Your Newest Health Care Customer

// By Ruth Padilla, MA and David Zirkle, PhD // Some savvy hospitals are turning to the latest technological advances to engage younger health care consumers. Millennials, who are defined as individuals between the ages of 18 and 34, will surpass Baby Boomers as the nation’s largest living generation in 2015. Also known as Gen Read More

0 Think It’s Difficult Getting People to Read TV “Supers” Listing Medical Outcomes? Premier Health of Ohio Found a Cute Solution

Notable Health Care Advertising // By Peter Hochstein // So let’s say you want to reassure future moms and about-to-be moms in your region that your health care system offers lots of birthing options and has lots of medical expertise—whether the moms turn out to have normal deliveries or deliveries with complications. Backing up that Read More

0 Let’s Rethink Your Hospital Call Center

// By Andrea Simon, Ph.D. // A hospital “call center” often has been considered an irritating expense health care organizations have to endure, because people use phones and want to reach a doctor or patient in the hospital. But maybe it’s time to ask, “What if we’ve always been wrong?” Maybe a call center actually Read More

0 Health System’s Rebrand Connects with Area Residents—A Battle Plan for Combatting Outmigration

// By Lisa D. Ellis // When your health system lives in the shadow of academic medical centers and urban-based powerhouse health care brands, its takes real work to compete. Cape Cod Healthcare (CCHC) has undergone a transition to do just that, according to Patrick Kane, Senior Vice President of CCHC’s Marketing, Communications, and Business Read More

0 How to Build a Health Care Brand with Multiple Ad Agencies, Multiple Specialty Campaigns—and in the Face of Multiple Competitors. (Hint: It’s Complicated.)

Notable Health Care Advertising // By Peter Hochstein // So let’s say you’re out to build a hospital system’s brand. And let’s also say you’re in one of the biggest markets in one of the biggest states, competing against some of the biggest regional names in health care. Although, exclusive of direct marketing, you’ve got Read More

0 Keeping Sight of the Big Picture: How and Why to Use Video to Tell Your Hospital’s Story

// By Lori Moore and Jimmy Warren // Videos can be a powerful marketing tool for hospitals and health systems. When used to their full potential, they accomplish multiple goals, including sharing your organization’s story to attract more patients, helping your target audience understand your services, and encouraging them to take a more proactive role Read More

0 Is Your Organization Well Positioned to Adopt Value-Based Care? These 7 Questions Can Help You Assess Your Readiness

By Lisa D. Ellis In pursuit of high-quality, cost-effective care that revolves around the patient, many health care organizations seek new ways to foster system-wide collaboration. This concept involves breaking down barriers that have traditionally separated payers, providers, and patients to enable everyone to work more closely together to meet common goals. Such a way Read More

0 You Don’t Have to Go It Alone: Why One Rural Health Care Organization Joined a Larger Network—and What You Can Learn From Its Example

By Lisa Ellis Is bigger better? For Grinnell Regional Medical Center (GRMC), a 49-bed rural hospital in Grinnell, Iowa, affiliating with the larger Mercy Health Network in Des Moines has certainly had its benefits. This affiliation was approved back in 2009, after GRMC’s leadership decided to look for new ways to position itself so it Read More

0 How One Health Care Provider Goes the Extra Mile to Reduce Its Environmental Footprint—and What You Can Learn From These Efforts

By Lisa D. Ellis The leadership at Kaiser Permanente recognizes the importance of not only caring for the people their health care system serves, but also of protecting the health of the communities where its members live, work, and play. That’s why, in addition to providing health and wellness services for its members, Kaiser Permanente Read More

0 The Best Marriages Are Built on Commonalities: How Two Organizations Became One—and What You Can Learn From Their Example

By Melissa Fors It’s a marriage made in heaven. In February 2014, two of the nation’s best-known substance abuse treatment organizations—Hazelden and the Betty Ford Center—said, “I do” to a merger. This agreement marked the culmination of more than 30 years of connectedness between the two organizations. A Snapshot of the Two Organizations Hazelden, founded Read More

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