jrojas, Author at Strategic Health Care Marketing

0 SHSMD’s Latest Report Helps Marketers Navigate Rapidly Changing Health Care World

Holly Sullivan, president of SHSMD for 2020 and senior director of strategic marketing at Spectrum Health

// By Lisa D. Ellis // This is a pivotal time in health care as conditions continue to shift rapidly, posing new challenges for health care organizations, regardless of size, structure, or location. That’s why SHSMD’s latest publication offers a roadmap that can be tailored for any situation, to empower marketers and strategists to help Read More

0 Integrated Cloud-Based CRMs Open Doors with Major Donors

// By Lisa D. Ellis // When most people think of Customer Relationship Management (CRM), it’s usually in the context of service line promotion and prospecting for patients. But CRMs also present similar opportunities and challenges for fundraising, too. Here’s how two health systems recently used CRM and data-related services and tools to strengthen their Read More

0 Doctor’s Orders: A Prescription for Getting Management and Physicians on the Same Page

Roger Kaiser Jr., MD, managing director, Berkeley Research Group, LLC

// By Lisa D. Ellis // Is your organization truly on the same page as your physicians? If not, you may be missing important opportunities to maximize the quality and costs of the care you provide. Poor alignment among management and medical staff can cost you greatly—in lower patient satisfaction, lower physician retention, and reduced Read More

0 Laughter Can Be the Best Medicine for a Hospital Brand—Especially If You Know How to Reap More Yucks for the Bucks: Here’s How

Notable Health Care Advertising // By Peter Hochstein // Uh oh! Something isn’t quite right about the race car driver in a TV spot. He’s a bit too pudgy. He seems overly fidgety. Instead of wearing a race car driver’s fireproof suit, he’s sporting a short-sleeved polo shirt. And as he floors the gas pedal Read More

0 Physician Relations: The Secret to Keeping Patients in Your Network

// By Lisa D. Ellis // Close examination of your referral patterns may bring to light some surprising gaps in your current practices that could be impacting your revenues. That was recently the case at Tampa General Hospital (TGH), says Katie Alexander, director of physician relations at TGH. But once her organization identified the problem Read More

0 3 Market Forces to Watch For (Regardless of the Fate of Health Reform!)

Paul H. Keckley, PhD, managing editor of The Keckley Report

// By Lisa D. Ellis // Following the ups and downs of health reform efforts is a lot like watching a tennis match. Spectators may find themselves getting dizzy as they try to follow the ongoing political battle raging in D.C. involving attempts to repeal some or all of the Affordable Care Act (ACA) and Read More

0 5 Key Stops on Your Patients’ Decision-Making Journey

The journey to selecting a health care system is not unlike the way people decide to buy a car, book a vacation destination, or hire a plumber. In fact, the basic consumer journey model can be adapted to almost any industry, according to Stephen Moegling, chief growth officer at Franklin Street, a health care brand Read More

0 Huddle Up for Customer Service Success

Think back to the last time you went to a restaurant or store, and your server or sales clerk took the time to ask how your day was going or made an effort to form a personal connection. This probably made you feel welcome and left you with a favorable impression of the establishment. Incorporating Read More

0 Minnesota Health Care System Ads Target the Fit and Healthy

Duluth, a four-season city with 11,000 acres of green space alongside the great Lake Superior, has miles of trails and over 100 parks, providing a suitable back drop for a multitude of recreation activities. “The quote above, from Duluth, Minnesota’s Parks and Recreation website, helps to explain a population trend that inspired a hospital advertising Read More

0 Write Your Own Ending: 5 Plot Points in Your Patients’ Journey Stories You Shouldn’t Ignore

// By Lisa D. Ellis // Do you know exactly how people decide where to go for their medical care? Understanding the path that patients take to access care can help you determine where in the decision process you have the best opportunity to influence them to select your system. Mapping the Decision Pathway Consider Read More

0 Beneath the Surface Frivolity of UCHealth Ads That Promote the Denver Broncos, There’s a Strong Dose of Marketing Horse Sense

Notable Health Care Advertising // By Peter Hochstein // Intuitively, you’d probably think that advertising for UCHealth should reflect nothing but gravitas. After all, it’s a 1,620-bed Colorado health care system with seven campuses (and three more under construction as of this writing), more than 2.5 million annual outpatient visits, and the University of Colorado’s Read More

0 Legal Matters: How to Work with the Media On-Site Without Violating HIPAA

Jennifer Perry, counsel in the health care practice of Texas-based law firm Gray Reed & McGraw

Q & A with Jennifer Perry, Counsel at Gray Reed & McGraw // By Lisa D. Ellis // Next time you get a request for a media interview on-site, or you’re planning a special public relations event, you may want to think twice—or at least make sure you proceed cautiously. Here’s why: Health care marketers, Read More

0 Social Media Rules: Think Before You Share — or Risk a HIPAA Violation

Jay Hodes, founder and president of Colington Consulting

Recent Case with Financial Payout Underscores Risks of Noncompliance // By Lisa D. Ellis // How can you make sure your organization’s formal social media sharing doesn’t violate HIPAA regulations? A privacy expert offers advice on how to avoid shooting yourself in the foot when marketing via social channels. He also points to a new Read More

0 Are Your Lab Services an Untapped Source of Revenue?

Is your health system marketing its laboratory services to people outside your network? If not, there may be untapped opportunities worth pursuing. “Laboratory outreach, the practice of making hospital lab services available to customers other than patients, is gaining traction as hospitals increasingly view labs as potential revenue generators. In fact, lab outreach programs today Read More

0 Create Compelling Health Care Marketing Campaigns — Without Compromising Privacy

When it comes to marketing your health care services, you may find yourself grappling with the challenge of personalizing your promotional materials without being able to share any specific information about your patients. This paradox can make it difficult to market your organization to the full extent. That’s also the case for pharmaceutical companies, which Read More

0 High-Tech Practice, Old-School Marketing (That Works)

A quick search of the Psychology Today online directory for therapists in New York City turns up close to 5,500 options. With that much competition, the most successful practices are hard-pressed to find a way to stand out. Robert Reiner, PhD, executive director and founder of Behavioral Associates, a behavioral health practice on the Upper Read More

0 Why a Cutting-Edge Behavioral Health Practice Takes an Old-School Approach to Market Its Services

// By Lisa D. Ellis // A behavioral health practice in Manhattan that offers cutting-edge treatment options goes surprisingly low-tech when it comes to its marketing strategy. The results prove that sometimes simpler can be better. Find out how this practice: Uses old-fashioned techniques to connect with patients and physicians. Takes the stigma out of Read More

0 Learn What Your Patients Really Want—And Target Your Marketing Accordingly

Health care organizations increasingly focus on improving the patient experience as reimbursement levels are now tied to this essential measurement. Further, when patients aren’t satisfied with their medical care or how office staff treats them, they are apt to shop around for a new provider. Yet all too often, areas where health care organizations invest Read More

0 Balancing Promotion and Patient Privacy: 5 Lessons Learned from the Pharmaceutical Segment That Can Enhance Your Marketing Efforts

// By Lisa D. Ellis // When it comes to marketing your health care services, you may find yourself grappling with the challenge of personalizing your promotional materials without being able to share any specific information about your patients. This paradox can make it difficult to market your organization to the full extent. That’s also Read More

0 Attractive Minnesota Health Care System Seeks Athletic Young Adults with Broken Legs, Fractured Ribs, Concussions, or Other Traumas. Object: Long-Term Relationships.

Notable Health Care Advertising // By Peter Hochstein // “Duluth, a four-season city with 11,000 acres of green space alongside the great Lake Superior, has miles of trails and over 100 parks, providing a suitable back drop for a multitude of recreation activities.” Wait! Don’t go away! You’re still reading Strategic Health Care Marketing. The Read More

0 The Cure for Hospital Lab Outsourcing: Building Outreach Like a Business — How Marketers Can Help

// By Brad Bostic // Is your health system marketing its laboratory services to people outside your network? If not, there may be untapped opportunities worth pursuing. Find out how your marketing efforts can play a valuable role in furthering your success in this area. Laboratory outreach, the practice of making hospital lab services available Read More

0 Do You Know What Your Patients Want? Find Out—and Better Tailor Your Marketing for Their Needs and Preferences

Allison Hart, MBA, vice president of marketing for West Corporation

// By Lisa D. Ellis // Health care organizations increasingly focus on improving the patient experience as reimbursement levels are now tied to this essential measurement. Further, when patients aren’t satisfied with their medical care or how office staff treats them, they are apt to shop around for a new provider. Yet all too often, Read More

0 Small Hospital Employs “Guerrilla Marketing” To Great Effect

“You know you’re in rural America when the front page of the local newspaper features a story about one of its delivery truck drivers finding his route blocked by a pair of obstinate moose,” observes Peter Hochstein, veteran copywriter and regular SHCM contributor. “It happened in Gloversville, New York, population 15,315, and once the center of Read More

0 How To Create Content That Turns Leads Into Patients

Susan Gullion, associate director of search engine marketing at Sequence Health

“The health care sector lacks the rich marketing history of industries like retail or automotive, but today’s patients are more empowered than ever and the behaviors they display when seeking health care services or products largely mirror their shopping journeys for apparel, electronics, or any other household product,” says Susan Gullion, associate director of search Read More

0 How Customer Analytics and Marketing Communications Can Help Prevent Child Abuse

The faces of two beautiful toddlers practically jump off the Star Telegram’s website, their vibrant expressions and sparkling eyes captured so clearly on the screen that it’s hard to believe that both of these youngsters are no longer living. Tragically, these children—who did not know each other but are both believed to be victims of Read More

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